Got a question? Find the answer to the most common queries below:
Before Your Visit:
Please ensure you check your spam/junk folder for your email confirmation. If you still do not have this, please email a description of the problem and your contact details in a message to our Contact Centre team on [email protected] and they will be able to manually send over your confirmation email.
Please only send one message, emails are answered in order of oldest to newest so sending more than one may delay response time.
Here are some of the safety precautions that will remain in place from Monday 19th July:
- We have reviewed all of our pathways so please pay attention to the signs. Only the Tiger / Okapi Walkway will remain one-way only.
- The Giraffe house has re-opened.
- The upstairs section of Leopard Heights has re-opened.
- Washing hands using hand sanitiser is really important – there are plenty of wash stations round the park and opportunities to use hand sanitiser.
Day Admission tickets cannot be purchased online on the day of your visit. There are however, a limited number of tickets available at our guest services building for an additional charge of £5pp.
We ask that visitors adhere to current government guidelines in terms of group numbers. At this time we are not taking discounted group bookings.
This is not something that we currently offer. However, keep an eye open for any future offers and discounts as they may alter seasonally.
We also do not offer a discount for Jet2.com employees or Max Card holders.
We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.
Your booking can be transferred to an alternative date. To do this please email [email protected] with your booking reference number, contact details and an explanation as to why your booking needs to be re-arranged. A member of our team will get back in touch ASAP.
Please note, your booking can still be changed if the date of your original booking passes before our team respond.
To redeem your voucher add the relevant product to your basket, go through the booking process and add your voucher codes into the 'Discount Voucher' at the checkout stage.
During your visit:
We recommend that it is good practice to have a face covering available to wear when necessary during your visit. In line with government regulations, it will be mandatory for guests to wear face coverings when visiting our retail shops, gift store and indoor counter service food locations (such as Tsavo Bakehouse and Masai Cafe).
We kindly ask all guests to bring their own PPE and follow all recommended personal hygiene instructions throughout their visit.
A limited amount of PPE will be available to purchase at the park. We therefore encourage all visitors to bring their own.
All play areas, both indoor and outdoor are now open. Monkey Playhouse is open from 11am until 5pm. It will close for 15 minutes at 12.30, 14.15 and 16.00 for cleaning.
Food and drink locations are available with outdoor and some indoor seating, please ask upon arrival for today’s offerings.
See the 'Plan your visit' > 'Food & Drink' section of this website for more details. All catering outlets accept both card and mobile payments.
All toilet facilities on park are open with additional safety restrictions and sanitisation measures in place.
Membership gives the holder unlimited access to book a visit to Yorkshire Wildlife Park during our regular opening hours. You will also receive an exclusive 10% off purchases in all catering outlets and select retail locations at the Yorkshire Hive. You will need to present your membership card to receive this discount.
From time to time we will also send you invitations and special offers for events and other exciting things happening at the park.
Make a visit reservation online prior to visiting.
On your first visit to the park you must first visit the Guest Services Office (located next to the main park entrance). Here, our team will take the member's photograph and issue you with a membership card. This card must be presented upon entering the park on each visit.
After purchasing the Gift Membership you will receive a voucher code which can be given to the person you are gifting the membership to. The recipient can then visit our website, add the corresponding product to their basket and enter their voucher / discount code at checkout. They will then be able to make online reservations to visit the park.
On their first visit to the park they will first be required to visit the Guest Services office (located next to the main park entrance). Our team will take the member's photograph and issue them with a membership card. This card must be presented upon entering the park on each visit.
Members are required to obtain a free reservation time slot prior to visiting. Entry time slots are strictly limited so book early to avoid disappointment. Bookings can be made online via our website. Hit 'Members Day Admission' under 'Tickets & Passes' on the main navigation menu.
Due to temporary covid restrictions we are required to limit the number of guests entering the park each day. To allow us to reopen, we need to split this limited allocation of available slots between our annual pass holders and any guests wishing to buy day tickets. This split allows for a fair allocation of both ticket types. Due to our limited capacity this can however mean that some slots become fully booked for one ticket type before the other and vice-versa. Due to this, we highly recommend to pre-book well in advance of your desired visit date to avoid any disappointment. We hope these temporary restrictions can be lifted soon and when it is safe to do so. We will continue reviewing ticket allocations in line with government guidelines. In the meantime we are grateful for your understanding and support during these ongoing tough times.
We kindly ask that all pass holder mindfully limit the number of visit reservations they currently make to once a week. This helps ensure as many guests as possible have the opportunity to book during this temporary period of restrictions.
Your Membership will automatically be activated after purchase (or redemption of a gift membership), please allow around one hour after purchase for the system to update before attempting to make your first visit reservation.
You can purchase Membership renewals online by pressing 'Tickets & Passes' on the main navigation menu > select Membership > Renew Membership. Alternatively memberships can be renewed over the phone: 01302 535057.
On arrival please visit our Guest Services Office located by the park entrance where we can reissue you with a new card. The cost for a new card is £2.50.
You can redeem your vouchers online by adding the relevant Membership items to your basket and simply input your voucher number(s) in the discount code box during the checkout process. This will discount the relevant items to £0.00 in your basket. Then complete the purchase process to receive your membership number(s) and confirmation via email.
Participants are required to wear closed, non-heeled footwear when taking part in any experience. You may be required to walk across uneven or rugged ground.
We advise ‘Meet the Animal’ experience participants to wear long trousers and long sleeve tops. We would also remind you to dress according the weather as all experiences are outdoors. Don't forget to pack sun cream or waterproofs depending on the forecast.
We also ask that all guests wear a face covering during animal experiences to protect yourself, our staff and animals.
Many of our experiences require walking around the park and climbing up / down steep staircases. If you are unsure, please call us to discuss your needs before making a booking on 01302 535057.
Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.
EDUCATION VISIT FAQs:
We have the Visit Britain ‘Good to go’ mark and have the Covid-19 secure certificate from Kaddi, the only activity search site linked to the LOTC site.
Here are some of the safety precautions that we are putting in place.
- There will be a strict 2m social distancing policy at the park.
- We have reviewed all our pathways so please pay attention to the signs. Where paths are narrower, you may be asked to walk in single file to allow 2m passing width for oncoming guests. Lion Country, Tiger / Okapi Walkway & Into Africa are all one-way only.
- There is a map available to download for your visit here or you can download it on our App, rather than the paper version. The YWP App is free through the Apple App Store or via Google Play for android device, simply search for Yorkshire Wildlife Park.
- In key places where guests might need to queue, there will be 2m distance markers as a reminder.
- There will be plenty of reminders around the park for guests to maintain social distancing of 2m and our staff will have been specially trained to help support safe visits.
- Washing hands and using hand sanitiser is really important – there are plenty of wash stations round the park and opportunities to use hand sanitiser.
- Most of our cafes and restaurants are open and we are asking people to register their details with us as per government guidance.
- The animal ranger talks are currently suspended.
- Our Cleaning Team have super enhanced and increased their cleaning programmes. There will also be staff monitoring queues and cleaning at each of the toilet blocks. All cleaning procedures are updated in line with Government guidelines.
No, education groups will enter the park from the old entrance located off Warning Tongue Lane. Please ensure your coach drivers are aware of this. You will enter the park through the shop, where a member of the team will be waiting to check you in. We will confirm numbers in your party and take a contact number from your trip leader in case of any emergencies.
Pre-booked school visits MUST enter the park via the Warning Tongue Lane entrance only. Please use postcode DN4 6TB.
Yes, a large dedicated education group coach and car park is accessible via an intercom controlled gate from Warning Tongue Lane, DN4 6TB. Pre-booked education groups should NOT enter via the new entrance from Hurst Lane! Ensure your driver is aware of this before departing.
No, we are unable to accept payment on the day of your visit. All visitors must currently pre-book and pre-pay for their visits in advance.
Refunds are currently unavailable for both admission and pre-booked sessions, due to restricted numbers permitted on site and high demand. We can however re-arrange your educational visit to a different day.
YWP does not offer storage for students’ belongings. We currently cannot allow any visitors to leave the park to collect their lunches and re-enter the park. Teachers should plan for bags to be carried by children or school staff. Please also make sure that no food or drink is consumed inside the animal walkthrough areas.
We are asking education groups to move around the park in smaller groups to aid social distancing measures in place around the park. Please use your free adult ratios wisely to do this. Some pathways are narrow, and others have a one-way system in place which are not suitable for large groups. We are asking all visitors to the park to be mindful of others during their visit.
Yes, you can book the sessions dependant on availability. The content / topic of the sessions may have changed since your last visit, so please check the education session pages for details. The sessions in the classrooms have been risk assessed to ensure that they continue to be covid secure.
The education team can check availability of the sessions before you book your visit. We also have virtual and outreach programmes in place. Please see the education pages on this site for more info.
We have lots of outdoor picnic areas around the park ideal for taking a break at lunchtime. A large undercover picnic area can be found at the Pyramid tent near Into Africa! Extra indoor seating is available by the classrooms in the courtyard using the Safari Shop entrance. This indoor area is available on a first come first served basis and must be cleared and tidied by the group after use.
Most toilet facilities on park are open with additional safety restrictions and sanitisation measures in place.
Many toilets are available as you first enter the park, which are more suitable for larger school groups. A member of the team can direct you upon entry.
There is a disabled toilet available in the courtyard with a hoist facility, please see a member of staff if these facilities are required during your visit.
We would advise that schools pre-order and pay for goody bags to save any queuing on the day. The gift store will be open and can be accessed on your exit from the Park. To ensure social distancing can be maintained, there may be a limited number of guests allowed in the shop at any one time. If the shop is at maximum capacity, you will be asked to queue outside of the shop until it is safe for you to enter.
We recommend this, as it will help you plan your day and your route around the park. Once you have booked your school visit to us, please complete the pre-visit form to receive your ticket.
If you book Monday – Friday, the YWP education team are available to offer further advice and discuss your education sessions.
Please note that if family members wish to join you when you complete your pre-visit, they will need to pre-book a timed entry admission ticket.
In line with government regulations, it is not mandatory for guests to wear face coverings when visiting our retail shops, gift store and indoor counter service food locations. It is not mandatory for PPE to be worn during education sessions, however, please do so if you wish. The education team will be wearing their masks during parts of the indoor sessions.
We will be following government guidelines that have been put in place for outdoor attractions which includes strictly limiting the number of guests at any one time and entry by advanced booking only. We have introduced time slots for our general visitors to ensure that arrivals are spaced out and staff will be monitoring the carpark and queues at the entrance.