Contact Yorkshire Wildlife Park
Got a Question?
You are in the right place! Our website is full of really useful information and answers to our most common queries.
For quick and easy answers to the most frequently asked questions see our dedicated ‘FAQs’ page.
Please be aware that we are currently experiencing an extremely high demand of calls and messages along with adverse staff shortages due to self-isolation restrictions. Be assured that our dedicated contact team are working exceptionally hard to respond to all queries as swiftly as possible at this busy and difficult time. We really appreciate your understanding and patience 🦁
Our helpful automated phone system can assist with answering many common queries. Our Contact Centre team are also on hand to help with any other queries: (01302) 535057. Lines are open 8:30am to 5pm daily. Please be aware that we are currently experiencing an extremely high volume of calls and will endeavour to answer as quickly as possible.
If phone lines are engaged this means all of our agents are current busy on the line with other callers, please do try again a little later. Be aware that our phone queue waiting time may also be in excess of 30mins at peak times. Thanks for your patience and understanding at this busy time.
Please check our comprehensive page of Quick Answers to Common Questions here before contacting us...
We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.
Due to temporary covid restrictions we are required to limit the number of guests entering the park each day. To allow us to reopen, we need to split this limited allocation of available slots between our annual pass holders and any guests wishing to buy day tickets. This split allows for a fair allocation of both ticket types. Due to our limited capacity this can however mean that some slots become fully booked for one ticket type before the other and vice-versa. Due to this, we highly recommend to pre-book well in advance of your desired visit date to avoid any disappointment. We hope these temporary restrictions can be lifted soon and when it is safe to do so. We will continue reviewing ticket allocations in line with government guidelines. In the meantime we are grateful for your understanding and support during these ongoing tough times.
We kindly ask that all pass holder mindfully limit the number of visit reservations they currently make to once a week. This helps ensure as many guests as possible have the opportunity to book during this temporary period of restrictions.
Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.
For quick and easy answers to most common questions see our ‘Important Info (FAQs)’ page before submitting a query in the form below!
Please be aware that we are currently expecting a huge influx of enquiries, therefore please only submit your query ONCE and allow our team up to 14 days to reply.
**Be aware that we are currently experiencing an extremely high demand of calls and messages along with adverse staff shortages due to self-isolation restrictions. Thank you for your understanding and patience at this busy and difficult time**
Please note: the below form is for media and enquiries only. For all other questions, please use the 'Message' tab.