Frequently Asked Questions
Have a query? Check out our Frequently Asked Questions below...
We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.
This is not something that we currently offer. However, keep an eye open for any future offers and discounts as they may alter seasonally. We also do not offer a discount for Max Card holders.
Be sure to sign up below for the latest deals, news & more!
To make the most out of the visits to YWP, a membership pays for itself after only a few trips, check them out here!
Unfortunately dogs are not permitted within Yorkshire Wildlife Park with the exception of Assistance dogs.
We also do not allow dogs to be left in vehicles whilst visiting the park.
Please ensure you check your spam/junk folder for your email confirmation. If you still do not have this, please email a description of the problem and your contact details in a message to our Contact Centre team on [email protected] and they will be able to manually send over your confirmation email.
Please only send one message, emails are answered in order of oldest to newest so sending more than one may delay response time.
No, in line with the new government guidelines you do not require a vaccine passport to enter the Wildlife Park. We are closely monitoring regulations and will update any changes if necessary.
Wallaby Walkabout - 10am - 5pm
Lemur Woods - 10am - 5pm
South America Viva - 10:30am - 5pm
Project Polar One - 10am - 5pm
Lion Country - 10am - 5pm
Monkey Play House - 11am - 5pm
Oasis Play Area - 10am - 5pm
Parkside Safari Store (weekends) - 11am - 5pm
Annual Pass Entry through Parkside Safari Store - 11am - 3pm
Wallaby Walkabout - 10am - 4:30pm
Lemur Woods - 10am - 4:30pm
South America Viva - 10:30am - 4:30pm
Project Polar One - 10am - 5pm
Lion Country - 10am - 5pm
Monkey Play House - 11am - 5pm
Oasis Play Area - 10am - 5pm
Parkside Safari Store (week days) - 10am - 5pm
Annual Pass Entry through Parkside Safari Store - 11am - 3pm
Membership gives the holder unlimited access to book a visit to Yorkshire Wildlife Park during our regular opening hours. You will also receive an exclusive 10% off purchases in all catering outlets and select retail locations at the Yorkshire Hive. You will need to present your membership card to receive this discount.
From time to time we will also send you invitations and special offers for events and other exciting things happening at the park.
Make a visit reservation online prior to visiting.
On your first visit to the park you must first visit the Guest Services Office (located next to the main park entrance). Here, our team will take the member's photograph and issue you with a membership card. This card must be presented upon entering the park on each visit.
After purchasing the Gift Membership you will receive a voucher code which can be given to the person you are gifting the membership to. The recipient can then visit our website, add the corresponding product to their basket and enter their voucher / discount code at checkout. They will then be able to make online reservations to visit the park.
On their first visit to the park they will first be required to visit the Guest Services office (located next to the main park entrance). Our team will take the member's photograph and issue them with a membership card. This card must be presented upon entering the park on each visit.
Due to temporary covid restrictions we are required to limit the number of guests entering the park each day. To allow us to reopen, we need to split this limited allocation of available slots between our annual pass holders and any guests wishing to buy day tickets. This split allows for a fair allocation of both ticket types. Due to our limited capacity this can however mean that some slots become fully booked for one ticket type before the other and vice-versa. Due to this, we highly recommend to pre-book well in advance of your desired visit date to avoid any disappointment. We hope these temporary restrictions can be lifted soon and when it is safe to do so. We will continue reviewing ticket allocations in line with government guidelines. In the meantime we are grateful for your understanding and support during these ongoing tough times.
We kindly ask that all pass holder mindfully limit the number of visit reservations they currently make to once a week. This helps ensure as many guests as possible have the opportunity to book during this temporary period of restrictions.
Job & Volunteer Opportunities
You will need to gain practical experience working with a range of different animal species. In addition, there are college and university courses covering animal sciences.
Rangers at Yorkshire Wildlife Park all have a degree level qualification in a biological science subject and at least one years’ experience of working with animals.
For school, college and bachelor level research please apply using the application form found in the education department section of this website.
Participants are required to wear closed, non-heeled footwear when taking part in any experience. You may be required to walk across uneven or rugged ground.
We advise ‘Meet the Animal’ experience participants to wear long trousers and long sleeve tops. We would also remind you to dress according the weather as all experiences are outdoors. Don't forget to pack sun cream or waterproofs depending on the forecast.
We also ask that all guests wear a face covering during animal experiences to protect yourself, our staff and animals.
Many of our experiences require walking around the park and climbing up / down steep staircases. If you are unsure, please call us to discuss your needs before making a booking on 01302 535057.
Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.
The campsite is located off the Warning Tongue Lane park entrance. The campsite is located in a large dedicated camping ground a short drive from the main road. Facilities including modern toilet and hot shower facilities. A dedicated pot wash area for dish washing is also available. Please be aware that the pot washing area does not have hot water supply.
Check-in opens from 2pm through to 4pm on your day of your arrival. On your day of departure, we ask that you check out by 10.00am. However, you can spend the day at Yorkshire Wildlife Park once your pitch is vacated (*valid park entry tickets required).
Unfortunately, we cannot accommodate caravans however for 2022 you can bring a Motorhome or Campervan. However, please be aware we do not have hard standing pitches or electric hook up.
The whole of Yorkshire Wildlife Park is accessible for guests with mobility restrictions. Please see the Accessibility Statement on our website for more details.
The campsite does have an accessible toilet and shower facility.
During the week we will kindly ask all guests to keep noise to a minimum after 9pm as this will be our quiet time until 7am the next morning. However, we do expect on Saturdays through August, due to the Wild Live Safari Night concerts taking place a short distance from the campsite, that there will be more noise than normal. If you want an early night we advise that you avoid these dates.
Yes of course, why not enjoy an evening with our headline act knowing you have only a short walk back to your tent after the concert!? A hassle free fun evening can be had by all of your party and no one needs to drive!
Yes, all plots have space for one vehicle. Any additional vehicles can be left in the main car park. We do have 24-hour security, however all vehicles and belongs are left at the owners own risk.
Yes, there is one tap on the camping field and an additional area for washing up. All tap water is suitable to drink unless stated.
You can use a raised BBQ on your designated pitch, there is plenty of space to use but please make sure that you dispose of waste and hot materials correctly. Please do not use any disposable BBQs on the grass due to fire risk.
Camping stoves can be used at least 2.5m from any tent, please ensure that these are kept well away from any children after use.
There are no ATM facilities at Yorkshire Wildlife Park. However, you can pay by card everywhere on site.
We do not have a mini supermarket although we have a very well stocked cafés that serve hot and cold drinks, snacks and meals throughout the day which you have access to with park tickets. We are also located close to Doncaster Town Centre and the nearest large supermarket is located just a short drive away.
As there aren’t any charging points on the campsite you will need to bring your own portable charging bank(s).
There is no WIFI internet available on the campsite however there is WIFI available on the park. We would love you to switch off from the pressures of modern life and really enjoy a unique relaxing experience during your visit.
It depends on your network provider; some provider’s signals are better than others. See the coverage map on your providers website for details.
No, if it is a party you are after this is not the camp site for you, we pride ourselves on our peaceful environment for families.
Unfortunately, as we are only offering limited stays, we are unable to change dates after booking. We may look at this option in the future.
The camp site can be accessed via the Warning Tongue Lane entrance using post code DN4 6TB. From here follow the signs to the Camp Lion camp site. If you are visiting the park before checking-in, please use the main park entrance on Hurst Lane before driving around to park at your pitch after 2pm on your check-in day. You will then be able to use the dedicated park entrance located by the camp site for the remainder of your stay.
Masai Café will be open to all camping guests each evening from 6.00pm. Pick up take-away Pizza, Beers, Wines and treats!
All other restaurants will open during normal park operating hours (valid park entry tickets required).
The Breakfast Den is situated on the campsite and offers hot food and drink options.
For opening hours speak to your campsite manager or refer to your handy guide which you will receive on arrival.
If you already have a park ticket, you can access the Wildlife Park from the Courtside Safari Store, just a short walk from Camp Lion.
We have 10 Luxury Bell Tents available to book. To find out more, click here.
If you have any further questions, please do not hesitate to get in touch by calling (01302) 535057 or e mail us at [email protected]
Please note: We do not allow third party tent hire, camping is only permitted in your own tent or the clamping tents provided by Camp Lion.
The concert arena is a large outdoor space with no provided seating. You are welcome to bring along your own foldable (low back) chair or picnic blanket. Please see the below FAQ for more details.
Most of our guests choose to sit on picnic rugs / picnic chairs at the concerts. You can of course choose to stand or dance the evening away! If you wish to be seated please bring along your own foldable picnic (low back) chair, rug or picnic blanket. Only one chair per person will be allowed. No tables or other equipment is permitted. Chairs will not be allowed immediately in front of the stage for the safety of guests who choose to stand.
Complimentary car parking is provided in our new car park located off Hurst Lane, Auckley, DN9 3HQ. This new car park is approximately a 20 minute walk from the concert arena and is free of charge.
Parking close to the Concert Arena is included with all Gold Concert Admission Tickets. Silver or Bronze ticket holders may purchase Arena Parking separately if they would like to park closer to the concert arena. Arena Parking can be pre-purchased online at an additional cost of £15.00 per vehicle. This can only be purchased online in advance. Arena Parking is located near DN4 6TB and can be accessed at any time from 10.00am along with entry to the Wildlife Park.
Concert tickets are valid for all-day admission to the Wildlife Park plus the Concert. Admission to the wildlife park is valid from 10am. Last entry into the Wildlife Park is at 7pm, animal walk-throughs and play areas are open until 7.30pm. Some areas of the park may close earlier.
The arena gates open at 17.45 with entertainment starting at around 18.00. The main act will start at approximately 7pm and continues until just after 9pm with a spectacular family-friendly (low-noise) firework finale.
Yes, Children under the age of 3 MUST hold a valid under 3’s ticket to be admitted free of charge.
The concert areas is divided into three separate spectator areas. Each ticket holder may only access the corresponding zone specified on their ticket. Gold is located closest to the stage with Bronze located at the rear of the arena. Please see the concert arena layout map for details. Gold ticket holders also benefit from car parking located closer to the arena entrance.
Awnings, gazebos or other tents of any kind are not allowed. These are likely to block the view of other guests.
There will be a range of hot and cold food, plus non-alcoholic drinks on sale within the concert arena.
You are welcome to pack the champers and hampers to accompany your evening. Food and drink will be allowed in the arena for personal consumption. Cool boxes and hampers are also allowed. Other picnic equipment e.g. tables are not permitted. Fires, BBQs, flames or heating devices of any kind are strictly prohibited.
You can bring wine in glass bottles for personal consumption. Please do not bring any other glass items including drinking glasses into the arena. Please choose food and drink in alternative packaging. Help us to keep the park tidy and all our guests safe by either taking your rubbish home or by using the rubbish bins located throughout the arena.
There are no ATM machines at the venue. However, all outlets accept card, contactless and mobile payments.
Designated male, female and accessible port-a toilets will be provided within the concert arena.
Photography / video taken at Yorkshire Wildlife Park cannot be used for any commercial purpose. Professional photographic equipment, video cameras, or audio recording devices are not allowed within the concert arena. The use of Aerial Drones, radio controlled helicopters and UAV devices of any design and configuration are strictly prohibited due to local air traffic restrictions.
Assistance dogs are allowed. No other animals are allowed on site. As the welfare of animals is one of our key objectives, we also do not allow pets to be left in vehicles.
Please come suitably prepared and ensure that your footwear is suitable for grass parkland. The concert will go ahead rain or shine. The concert would only be cancelled in extreme weather. The Wildlife Park, or select areas of the Park may be closed due to extreme weather.
To avoiding blocking the view for other audience members, it is better to bring a coat with a hood. Large golfing type umbrellas are not allowed in the concert arena.
No bikes, scooters, balance bikes or skateboards are allowed on site. For those arriving by bicycle, racks are provided in the Hive entrance plaza – Bikes are left at the owners risk. We do not provide facilities to recharge mobility scooters or electric wheelchairs.
New for 2022! The bangless fireworks will be replaced with a spectacular laser light display.
No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon entry. Yorkshire Wildlife Park reserves the right to determine the ratio of adults in relation to children required for adequate supervision.
Accessibility information, about our concert events:
We want our WildLive Safari Nights concerts to be enjoyable and accessible for everyone.
Given the style of our concerts, the audience typically either stands, or sits on picnic blankets. We encourage everyone to bring the champers and hampers, along with your own portable seating / small fold-out chairs if required.
The site we use for the event is a green field – it’s a grass surface and doesn’t have any pathways. Mostly, the area is reasonably flat and even, as it’s regularly used for car parking. Nevertheless, please consider the ground conditions, and the possible impact of the changeable British weather, when deciding what facilities or equipment you wish to bring.
Our guests with mobility issues will have admission to the concert field 10 minutes before general entry.
The Wildlife Park opened a new entrance in summer 2021. It is approximately a 25 minute walk from the new main entrance and car parks, to the concert arena. Guests with mobility issues will however be able to park adjacent to the concert arena.
There will be a seated viewing area immediately in front of the stage available for wheelchair users and people with other disabilities, who need to remain seated during the show and for whom the standard viewing areas are not suitable. There is limited space in this area, and therefore we prioritise access for guests with long term disabilities. Once the area is full, we will not be able to provide access for further guests. This means that unfortunately the area is not available for guests who are able to stand or provide their own seating during the show, are pregnant, or have temporary health conditions, e.g. are using crutches / have a broken limb.
To reserve a space in this area, subject to availability, please call Yorkshire Wildlife Park 01302 535057 during opening hours to speak with a member of our contact centre team.
Due to the restricted space, guests using this viewing area may be accompanied by one other person. Proof of disability will be required to provide you with access to the viewing area.
An accessible toilet will be located close by, and there will be a large screen which will be showing close-ups of the acts as they perform.
Customers are advised that strobe and other lighting effects may be used during the performance.
To get back to your car after the concert, please leave the arena via the back exit located next to the food, drink and gift shop stalls and follow instructions from our stewards.
Please do not try to leave the arena via the Safari Store as this will be closed.
Yes, we have two drop off and pick up points. The pick up point closest to the arena is located at our Warning tongue Lane entrance. Alternatively we have a pick up point at the Yorkshire Hive.
There is a allocated disabled car park next to the concert arena, please just show your blue badge on arrival. you do NOT need to book priority parking if you hold a disabled blue badge.
We do have limited access to a area in front of the stage for one person in a wheelchair and one carer. These spaces are limited and can be booked over the phone on a first come first served basis. to reserve your space please call our dedicated team on 01302 535057.
Members can upgrade to Gold at our Guest Services building.
Unfortunately this cannot be done over the phone as you will need to hand in your old membership card in exchange for gold.
You can purchase a gold membership online, over the phone or at our Guest Services building.
Unfortunately, tickets are non-transferable and non-refundable. You will however, still get your FREE bonze ticket.
Simply head to our ticket kiosks where a member of the team will scan your Membership card for entry.
Please visit our Guest Services building to renew your Gold membership, alternatively call us on 01302 535057.
This discount is for all catering outlets within Yorkshire Wildlife Park including Safari Cafe, Masai, Caramba and more.
No, a member of the Yorkshire Wildlife Park education team will meet you upon arrival at the park and will escort your party into the park through a separate school entrance located off Warning Tongue Lane. We will confirm numbers in your party and take a contact number from your trip leader in case of any emergencies.
Pre-booked school visits MUST enter the park via the Warning Tongue Lane entrance only. Please use postcode DN4 6TB.
Yes, a large, dedicated education group coach and car park is accessible via an intercom-controlled gate from Warning Tongue Lane, DN4 6TB. Pre-booked education groups should NOT enter via the new entrance from Hurst Lane! Ensure your driver is aware of this before departing.
No, we are unable to accept payment on the day of your visit. All visitors must pre-book and pre-pay for their visits in advance.
Refunds are currently unavailable for both admission and pre-booked sessions, due to restricted numbers permitted on site and high demand. We can however re-arrange your educational visit to a different day.
Yorkshire Wildlife Park does not offer storage for students’ belongings. Teachers should plan for bags to be carried by children or school staff. Please also make sure that no food or drink is consumed inside the animal walkthrough areas.
Some pathways are narrow, and others have a one-way system in place which are not suitable for large groups. We are asking all visitors to the park to be mindful of others during their visit. Please use your free adult ratios wisely to do this.
The education team can check availability of the sessions before you book your visit. We also have virtual and outreach programmes in place. Please see the education pages on this site for more info.
Many toilets are available as you first enter the park, which are more suitable for larger school groups. These are located opposite the meerkat & mongoose Manor. A member of the team can direct you upon entry.
There is a disabled toilet available in the Safari café toilets in the courtyard with a hoist facility.
Yes, we would advise visiting in smaller groups to save any queuing on the day. Schools can also pre-order and pay for goody bags.
We recommend this, as it will help you plan your day and your route around the park. Once you have booked your school visit to us, please complete the pre-visit form to receive your ticket.
If you book Monday – Friday, the YWP education team are available to offer further advice and discuss your education sessions.
Please note that if family members wish to join you when you complete your pre-visit, they will need to pre-book a timed entry admission ticket.
There is a map available to download from our main website or you can download it on our App, rather than the paper version. The YWP App is free through the Apple App Store or via Google Play for android device, simply search for Yorkshire Wildlife Park.
In line with government regulations, it is not mandatory for guests to wear face coverings when visiting but please do so if you wish.
We will be following government guidelines that have been put in place for outdoor attractions which includes strictly limiting the number of guests at any one time and entry by advanced booking only. We have introduced time slots for our general visitors to ensure that arrivals are spaced out and staff will be monitoring the carpark and queues at the entrance.
We have lots of outdoor picnic areas around the park ideal for taking a break at lunchtime. A large undercover picnic area can be found at the Pyramid tent near Into Africa! Extra indoor seating is available by the classrooms in the courtyard using the Safari Shop entrance. This indoor area is available on a first come first served basis and must be cleared and tidied by the group after use.