Frequently Asked Questions

Have a query? Check out our Frequently Asked Questions below...

Visitor Information

Our current opening times can be found here

To view our Prices click here

Permalink

If you are 60-plus years of age or a student with a valid student ID, you will qualify for a concessionary entry rate. We also offer reduced rates for Disabled visitors and their carers. For more information on pricing click here.

Permalink

We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.

Permalink

Standard car parking is free of charge.

Permalink

This is not something that we currently offer. However, keep an eye open for any future offers and discounts as they may alter seasonally. 

We also do not offer a discount for Jet2.com employees or Max Card holders. 

Permalink

Unfortunately dogs are not permitted within Yorkshire Wildlife Park with the exception of Assistance dogs. 

Permalink

Please ensure you check your spam/junk folder for your email confirmation. If you still do not have this, please email a description of the problem and your contact details in a message to our Contact Centre team on [email protected] and they will be able to manually send over your confirmation email.

Please only send one message, emails are answered in order of oldest to newest so sending more than one may delay response time. 

Permalink

Education

We have the Visit Britain ‘Good to go’ mark and have the Covid-19 secure certificate from Kaddi, the only activity search site linked to the LOTC site.

Here are some of the safety precautions that we are putting in place.  

  • There will be a strict 2m social distancing policy at the park.
  • We have reviewed all our pathways so please pay attention to the signs. Where paths are narrower, you may be asked to walk in single file to allow 2m passing width for oncoming guests. Lion Country, Tiger / Okapi Walkway & Into Africa are all one-way only.
  • There is a map available to download for your visit here or you can download it on our App, rather than the paper version. The YWP App is free through the Apple App Store or via Google Play for android device, simply search for Yorkshire Wildlife Park.
  • In key places where guests might need to queue, there will be 2m distance markers as a reminder.
  • There will be plenty of reminders around the park for guests to maintain social distancing of 2m and our staff will have been specially trained to help support safe visits.
  • Washing hands and using hand sanitiser is really important – there are plenty of wash stations round the park and opportunities to use hand sanitiser.
  • Most of our cafes and restaurants are open and we are asking people to register their details with us as per government guidance.
  • The animal ranger talks are currently suspended.
  • Our Cleaning Team have super enhanced and increased their cleaning programmes. There will also be staff monitoring queues and cleaning at each of the toilet blocks. All cleaning procedures are updated in line with Government guidelines.

Permalink

No, education groups will enter the park from the old entrance located off Warning Tongue Lane. Please ensure your coach drivers are aware of this. You will enter the park through the shop, where a member of the team will be waiting to check you in. We will confirm numbers in your party and take a contact number from your trip leader in case of any emergencies.

Permalink

Pre-booked school visits MUST enter the park via the Warning Tongue Lane entrance only. Please use postcode DN4 6TB

Permalink

Yes, a large dedicated education group coach and car park is accessible via an intercom controlled gate from Warning Tongue Lane, DN4 6TB. Pre-booked education groups should NOT enter via the new entrance from Hurst Lane! Ensure your driver is aware of this before departing. 

Permalink

No, we are unable to accept payment on the day of your visit. All visitors must currently pre-book and pre-pay for their visits in advance.

Permalink

Refunds are currently unavailable for both admission and pre-booked sessions, due to restricted numbers permitted on site and high demand. We can however re-arrange your educational visit to a different day.

Permalink

YWP does not offer storage for students’ belongings. We currently cannot allow any visitors to leave the park to collect their lunches and re-enter the park. Teachers should plan for bags to be carried by children or school staff. Please also make sure that no food or drink is consumed inside the animal walkthrough areas.

Permalink

We are asking education groups to move around the park in smaller groups to aid social distancing measures in place around the park. Please use your free adult ratios wisely to do this. Some pathways are narrow, and others have a one-way system in place which are not suitable for large groups. We are asking all visitors to the park to be mindful of others during their visit.

Permalink

Yes, you can book the sessions dependant on availability. The content / topic of the sessions may have changed since your last visit, so please check the education session pages for details. The sessions in the classrooms have been risk assessed to ensure that they continue to be covid secure.

Permalink

The education team can check availability of the sessions before you book your visit. We also have virtual and outreach programmes in place. Please see the education pages on this site for more info.

Permalink

Most toilet facilities on park are open with additional safety restrictions and sanitisation measures in place.

Many toilets are available as you first enter the park, which are more suitable for larger school groups. A member of the team can direct you upon entry.

There is a disabled toilet available in the courtyard with a hoist facility, please see a member of staff if these facilities are required during your visit.

Permalink

We would advise that schools pre-order and pay for goody bags to save any queuing on the day. The gift store will be open and can be accessed on your exit from the Park. To ensure social distancing can be maintained, there may be a limited number of guests allowed in the shop at any one time. If the shop is at maximum capacity, you will be asked to queue outside of the shop until it is safe for you to enter.

Permalink

We recommend this, as it will help you plan your day and your route around the park. Once you have booked your school visit to us, please complete the pre-visit form to receive your ticket.

If you book Monday – Friday, the YWP education team are available to offer further advice and discuss your education sessions.

Please note that if family members wish to join you when you complete your pre-visit, they will need to pre-book a timed entry admission ticket.

Permalink

In line with government regulations, it is not mandatory for guests to wear face coverings when visiting our retail shops, gift store and indoor counter service food locations. It is not mandatory for PPE to be worn during education sessions, however, please do so if you wish. The education team will be wearing their masks during parts of the indoor sessions.

Permalink

We will be following government guidelines that have been put in place for outdoor attractions which includes strictly limiting the number of guests at any one time and entry by advanced booking only. We have introduced time slots for our general visitors to ensure that arrivals are spaced out and staff will be monitoring the carpark and queues at the entrance.

Permalink

We have lots of outdoor picnic areas around the park ideal for taking a break at lunchtime. A large undercover picnic area can be found at the Pyramid tent near Into Africa! Extra indoor seating is available by the classrooms in the courtyard using the Safari Shop entrance. This indoor area is available on a first come first served basis and must be cleared and tidied by the group after use. 

Permalink

Membership

Membership gives the holder unlimited access to book a visit to Yorkshire Wildlife Park during our regular opening hours. You will also receive an exclusive 10% off purchases in all catering outlets and select retail locations at the Yorkshire Hive. You will need to present your membership card to receive this discount.

From time to time we will also send you invitations and special offers for events and other exciting things happening at the park.

Permalink

Make a visit reservation online prior to visiting.

On your first visit to the park you must first visit the Guest Services Office (located next to the main park entrance). Here, our team will take the member's photograph and issue you with a membership card. This card must be presented upon entering the park on each visit.

Permalink

After purchasing the Gift Membership you will receive a voucher code which can be given to the person you are gifting the membership to. The recipient can then visit our website, add the corresponding product to their basket and enter their voucher / discount code at checkout. They will then be able to make online reservations to visit the park.

On their first visit to the park they will first be required to visit the Guest Services office (located next to the main park entrance). Our team will take the member's photograph and issue them with a membership card. This card must be presented upon entering the park on each visit.

Permalink

Due to temporary covid restrictions we are required to limit the number of guests entering the park each day. To allow us to reopen, we need to split this limited allocation of available slots between our annual pass holders and any guests wishing to buy day tickets. This split allows for a fair allocation of both ticket types. Due to our limited capacity this can however mean that some slots become fully booked for one ticket type before the other and vice-versa. Due to this, we highly recommend to pre-book well in advance of your desired visit date to avoid any disappointment. We hope these temporary restrictions can be lifted soon and when it is safe to do so. We will continue reviewing ticket allocations in line with government guidelines. In the meantime we are grateful for your understanding and support during these ongoing tough times.

We kindly ask that all pass holder mindfully limit the number of visit reservations they currently make to once a week. This helps ensure as many guests as possible have the opportunity to book during this temporary period of restrictions.

Permalink

Animal Experiences

Participants are required to wear closed, non-heeled footwear when taking part in any experience. You may be required to walk across uneven or rugged ground.

We advise ‘Meet the Animal’ experience participants to wear long trousers and long sleeve tops. We would also remind you to dress according the weather as all experiences are outdoors. Don't forget to pack sun cream or waterproofs depending on the forecast.

We also ask that all guests wear a face covering during animal experiences to protect yourself, our staff and animals.

Permalink

Many of our experiences require walking around the park and climbing up / down steep staircases. If you are unsure, please call us to discuss your needs before making a booking on 01302 535057.

Permalink

Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.

Permalink

Job & Volunteer Opportunities

You will need to gain practical experience working with a range of different animal species. In addition, there are college and university courses covering animal sciences.

Rangers at Yorkshire Wildlife Park all have a degree level qualification in a biological science subject and at least one years’ experience of working with animals.

Permalink

Unfortunately, we are not able to accept students on work experience.

Permalink

For school, college and bachelor level research please apply using the application form found in the education department section of this website.

Permalink

Unfortunately we are unable to allow volunteers at the Park however Yorkshire Wildlife Park Foundation are always looking for volunteers to help support their vital work!

Permalink

Roar & Snore

Roar & Snore is the name of our on-site seasonal camping ground. Book your pitch online today and stay with us this summer. Wake up to the roar or African Lions! 🦁

Permalink

Yes, you will be required to bring along your own tents and camping equipment. We do not have on-site tent hire facilities.

Permalink

Due to limited pitch numbers, advanced bookings are essential!

Permalink

The campsite is located off the Warning Tongue Lane park entrance. The campsite is located in a large dedicated camping ground a short drive from the main road. Facilities including modern toilet and hot shower facilities. A dedicated pot wash area for dish washing is also available. Please be aware that the pot washing area does not have hot water supply.

Permalink

Check-in opens from 2pm through to 4pm on your day of your arrival. On your day of departure, we ask that you check out by 11.00am. However, you can spend the day at Yorkshire Wildlife Park once your pitch is vacated (*valid park entry tickets required).

Permalink

Masai Café will be open to all Roar & Snore guests each evening from 6.00pm. Pick up take-away Pizza, Beers, Wines and treats!

All other restaurants will open during normal park operating hours (valid park entry tickets required).

The Breakfast Den is situated on the campsite and offers hot food and drink options.

For opening hours speak to your campsite manager or refer to your handy guide which you will receive on arrival.

Permalink

Unfortunately, we cannot accommodate caravans, camper vans or trailer tents.

Permalink

The whole of Yorkshire Wildlife Park is accessible for guests with mobility restrictions. Please see the Accessibility Statement on our website for more details.

The campsite does have an accessible toilet and shower facility.

Permalink

During the week we will kindly ask all guests to keep noise to a minimum after 9pm as this will be our quiet time until 7am the next morning. However, we do expect on Saturdays through August, due to the Wild Live Safari Night concerts taking place a short distance from the campsite, that there will be more noise than normal. If you want an early night we advise that you avoid these dates.

Permalink

Yes of course, why not enjoy an evening with our headline act knowing you have only a short walk back to your tent after the concert!? A hassle free fun evening can be had by all of your party and no one needs to drive!

Permalink

Yes, all plots have space for one vehicle. Any additional vehicles can be left in the main car park. We do have 24-hour security, however all vehicles and belongs are left at the owners own risk.

Permalink

Campfires or fire pits are not allowed.

Permalink

Yes, there is one tap on the camping field and an additional area for washing up. All tap water is suitable to drink unless stated.

Permalink

No, unfortunately we do not currently offer electric hook up.

Permalink

You can use a raised BBQ on your designated pitch, there is plenty of space to use but please make sure that you dispose of waste and hot materials correctly. Please do not use any disposable BBQs on the grass due to fire risk.

Permalink

Camping stoves can be used at least 2.5m from any tent, please ensure that these are kept well away from any children after use.

Permalink

There are no ATM facilities at Yorkshire Wildlife Park. However, you can pay by card everywhere on site.

Permalink

We do not have a mini supermarket although we have a very well stocked cafés that serve hot and cold drinks, snacks and meals throughout the day which you have access to with park tickets. We are also located close to Doncaster Town Centre and the nearest large supermarket is located just a short drive away.

Permalink

As there aren’t any charging points on the campsite you will need to bring your own portable charging bank(s).

Permalink

There is no WIFI internet available on the campsite however there is WIFI available on the park. We would love you to switch off from the pressures of modern life and really enjoy a unique relaxing experience during your visit.

Permalink

It depends on your network provider; some provider’s signals are better than others. See the coverage map on your providers website for details.

Permalink

Unfortunately, we cannot allow any pets onto the park or campsite.

Permalink

Yorkshire Wildlife Park is a family campsite, we do not accept large group bookings.

Permalink

No, if it is a party you are after this is not the camp site for you, we pride ourselves on our peaceful environment for families.

Permalink

Unfortunately, as we are only offering limited stays, we are unable to change dates after booking. We may look at this option in the future.

Permalink

The camp site can be accessed via the Warning Tongue Lane entrance using post code DN4 6TB.  From here follow the signs to the Roar & Snore camp site. If you are visiting the park before checking-in, please use the main park entrance on Hurst Lane before driving around to park at your pitch after 2pm on your check-in day. You will then be able to use the dedicated park entrance located by the camp site for the remainder of your stay. 

Permalink

Safari Nights

The concert arena is a large outdoor space with no provided seating. You are welcome to bring along your own foldable (low back) chair or picnic blanket. Please see the below FAQ for more details.

Permalink

Most of our guests choose to sit on picnic rugs / picnic chairs at the concerts. You can of course choose to stand or dance the evening away! If you wish to be seated please bring along your own foldable picnic (low back) chair, rug or picnic blanket. Only one chair per person will be allowed. No tables or other equipment is permitted. Chairs will not be allowed immediately in front of the stage for the safety of guests who choose to stand.

Permalink

Complimentary car parking is provided in our brand new car park located off Hurst Lane, Auckley, DN9 3HQ. This new car park is approximately a 20 minute walk from the concert arena and is free of charge.

Parking close to the Concert Arena is included with all Gold Concert Admission Tickets. Silver or Bronze ticket holders may purchase Arena Parking separately if they would like to park closer to the concert arena. Arena Parking can be pre-purchased online at an additional cost of £10.00 per vehicle. This can only be purchased online in advance. Arena Parking is located near DN4 6TB and can be accessed at any time from 10.00am along with entry to the Wildlife Park.

Permalink

Concert tickets are valid for all-day admission to the Wildlife Park plus the Concert. Admission to the wildlife park is valid from 10am. Last entry into the Wildlife Park is at 7pm, animal walk-throughs and play areas are open until 7.30pm. Some areas of the park may close earlier.

The arena gates open at 17.45 with entertainment starting at around 18.00. The main act will start at approximately 7pm and continues until just after 9pm with a spectacular family-friendly (low-noise) firework finale.

Permalink

Yes, Children under the age of 3 MUST hold a valid under 3’s ticket to be admitted free of charge.

Permalink

The concert areas is divided into three separate spectator areas. Each ticket holder may only access the corresponding zone specified on their ticket. Gold is located closest to the stage with Bronze located at the rear of the arena. Please see the concert arena layout map for details. Gold ticket holders also benefit from car parking located closer to the arena entrance.

Permalink

Awnings, gazebos or other tents of any kind are not allowed. These are likely to block the view of other guests.

Permalink

There will be a range of hot and cold food, plus non-alcoholic drinks on sale within the concert arena.

You are welcome to pack the champers and hampers to accompany your evening. Food and drink will be allowed in the arena for personal consumption. Cool boxes and hampers are also allowed. Other picnic equipment e.g. tables are not permitted. Fires, BBQs, flames or heating devices of any kind are strictly prohibited.

Permalink

You can bring wine in glass bottles for personal consumption. Please do not bring any other glass items including drinking glasses into the arena. Please choose food and drink in alternative packaging. Help us to keep the park tidy and all our guests safe by either taking your rubbish home or by using the rubbish bins located throughout the arena.

Permalink

There are no ATM machines at the venue. However, all outlets accept card, contactless and mobile payments.

Permalink

Designated male, female and accessible port-a toilets will be provided within the concert arena.

Permalink

Photography / video taken at Yorkshire Wildlife Park cannot be used for any commercial purpose. Professional photographic equipment, video cameras, or audio recording devices are not allowed within the concert arena. The use of Aerial Drones, radio controlled helicopters and UAV devices of any design and configuration are strictly prohibited due to local air traffic restrictions.

Permalink

Assistance dogs are allowed. No other animals are allowed on site. As the welfare of animals is one of our key objectives, we also do not allow pets to be left in vehicles.

Permalink

Please come suitably prepared and ensure that your footwear is suitable for grass parkland. The concert will go ahead rain or shine. The concert would only be cancelled in extreme weather. The Wildlife Park, or select areas of the Park may be closed due to extreme weather.

Permalink

To avoiding blocking the view for other audience members, it is better to bring a coat with a hood. Large golfing type umbrellas are not allowed in the concert arena.

Permalink

No bikes, scooters, balance bikes or skateboards are allowed on site. For those arriving by bicycle, racks are provided in the Hive entrance plaza – Bikes are left at the owners risk. We do not provide facilities to recharge mobility scooters or electric wheelchairs.

Permalink

There will be a low-noise firework display as the finale to the concert. The fireworks are ‘bang-less’ and located several hundred meters away from our animals. Personal fireworks, sparklers, lasers, laser pens and Chinese lanterns are not allowed.

Permalink

No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon entry. Yorkshire Wildlife Park reserves the right to determine the ratio of adults in relation to children required for adequate supervision.

Permalink

Accessibility information, about our concert events:

We want our WildLive Safari Nights concerts to be enjoyable and accessible for everyone.

Given the style of our concerts, the audience typically either stands, or sits on picnic blankets. We encourage everyone to bring the champers and hampers, along with your own portable seating / small fold-out chairs if required.

The site we use for the event is a green field – it’s a grass surface and doesn’t have any pathways. Mostly, the area is reasonably flat and even, as it’s regularly used for car parking. Nevertheless, please consider the ground conditions, and the possible impact of the changeable British weather, when deciding what facilities or equipment you wish to bring.

Our guests with mobility issues will have admission to the concert field 10 minutes before general entry.

The Wildlife Park opened a new entrance in summer 2021. It is approximately a 25 minute walk from the new main entrance and car parks, to the concert arena. Guests with mobility issues will however be able to park adjacent to the concert arena.

There will be a seated viewing area immediately in front of the stage available for wheelchair users and people with other disabilities, who need to remain seated during the show and for whom the standard viewing areas are not suitable. There is limited space in this area, and therefore we prioritise access for guests with long term disabilities. Once the area is full, we will not be able to provide access for further guests. This means that unfortunately the area is not available for guests who are able to stand or provide their own seating during the show, are pregnant, or have temporary health conditions, e.g. are using crutches / have a broken limb.

To reserve a space in this area, subject to availability, please call Yorkshire Wildlife Park 01302 535057 during opening hours to speak with a member of our contact centre team.

Due to the restricted space, guests using this viewing area may be accompanied by one other person. Proof of disability will be required to provide you with access to the viewing area.

An accessible toilet will be located close by, and there will be a large screen which will be showing close-ups of the acts as they perform.

Customers are advised that strobe and other lighting effects may be used during the performance.

Permalink

We are currently working hard to ensure that all necessary measures are safely implemented with the hope each concert can still go ahead as scheduled in 2021. All bookings are guaranteed, giving you the confidence to plan your 2021 visit without fear of losing out!

Permalink

In addition to Yorkshire Wildlife Park’s Standard Terms and Conditions of Entry:

Yorkshire Wildlife Park reserves the right to make alterations to the advertised programme at any time and without advance notice. To ensure safety, we may conduct security searches of clothing, bags and all other items on entry and exit, and reserve the right at any time to confiscate items which may cause danger or disruption to the event, staff or members of the public. Please note loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.

Permalink

To get back to your car after the concert, please leave the arena via the back exit located next to the food, drink and gift shop stalls and follow instructions from our stewards.

Please do not try to leave the arena via the Safari Store as this will be closed.

Permalink

Yes, we have two drop off and pick up points. The pick up point closest to the arena is located at our Warning tongue Lane entrance. Alternatively we have a pick up point at the Yorkshire Hive.

Permalink

COVID-19 MEASURES (General)

We recommend that it is good practice to have a face covering available to wear when necessary during your visit. In line with government regulations, it will be mandatory for guests to wear face coverings when visiting our retail shops, gift store and indoor counter service food locations (such as Tsavo Bakehouse and Masai Cafe).

We kindly ask all guests to bring their own PPE and follow all recommended personal hygiene instructions throughout their visit.

A limited amount of PPE will be available to purchase at the park. We therefore encourage all visitors to bring their own.

Permalink

All play areas, both indoor and outdoor are now open. Monkey Playhouse is open from 11am until 5pm. It will close for 15 minutes at 12.30, 14.15 and 16.00 for cleaning.

Permalink

COVID-19 OPEN - Booking

Here are some of the safety precautions that will remain in place from Monday 19th July:

  • We have reviewed all of our pathways so please pay attention to the signs. Only the Tiger / Okapi Walkway will remain one-way only.
  • The Giraffe house has re-opened.
  • The upstairs section of Leopard Heights has re-opened.
  • Washing hands using hand sanitiser is really important – there are plenty of wash stations round the park and opportunities to use hand sanitiser.

Permalink

Day Admission tickets cannot be purchased online on the day of your visit. There are however, a limited number of tickets available at our guest services building for an additional charge of £5pp.

Permalink

We ask that visitors adhere to current government guidelines in terms of group numbers. At this time we are not taking discounted group bookings.

Permalink

To redeem your voucher add the relevant product to your basket, go through the booking process and add your voucher codes into the 'Discount Voucher' at the checkout stage.

Permalink

To redeem your voucher add the relevant product(s) to your basket, go through the booking process as normal and add your voucher codes into the 'Discount Voucher' at the checkout stage.

Permalink

Your booking can be transferred to an alternative date. To do this please email [email protected] with your booking reference number, contact details and an explanation as to why your booking needs to be re-arranged. A member of our team will get back in touch ASAP. 

 

Please note, your booking can still be changed if the date of your original booking passes before our team respond.

Permalink

COVID-19 OPEN - Visiting

We recommend that it is good practice to have a face covering available to wear when necessary during your visit. 

We kindly ask all guests to bring their own PPE and follow all recommended personal hygiene instructions throughout their visit.

A limited amount of PPE will be available to purchase at the park. We therefore encourage all visitors to bring their own.

Permalink

Food and drink locations are available with outdoor and some indoor seating, please ask upon arrival for today’s offerings.

See the 'Plan your visit' > 'Food & Drink' section of this website for more details. All catering outlets accept both card and mobile payments.

Permalink

All toilet facilities on park are open with additional safety restrictions and sanitisation measures in place.

Permalink

All the majority of play areas are open. Some restrictions in place such as staggered opening times are in place to allow deep cleaning between sessions. Please enquire on then day of your visit for more information. 

Please be advised that the Zoom Super Slide Barn will remain closed due to maintenance issues. 

Permalink

We do not have ATM facilities however card payments including contactless and mobile (such as Apple Pay) are available at all outlets.

Permalink

All of the animals will have access to their reserves as usual. All indoor viewing areas must remain closed the public at this time.

Permalink

A limited number of manual wheelchairs are available to pre-book for FREE. Alternatively you may prefer a mobility scooter which you can hire when booking a ticket for a small cost of £20

Please call 01302 535057 to enquire. 

Permalink

There is a lot we still don’t know about Covid-19 which is one strain of many coronaviruses that exist and occur in many different species. We are taking every precaution for staff, guests and animals and monitoring research that comes out to understand its effects on different species. Our Animal team always maintain the highest biosecurity protocols when working with the animals and you might see them wearing PPE if they are working in and around the animal houses.

Permalink

If you have an urgent query not answered here please email [email protected] and we will aim to get back in touch as soon as possible.

Permalink

COVID-19 OPEN - Membership

Members are required to obtain a free reservation time slot prior to visiting. Entry time slots are strictly limited so book early to avoid disappointment. Bookings can be made online via our website. Hit 'Members Day Admission' under 'Tickets & Passes' on the main navigation menu. 

Permalink

Your Membership will automatically be activated after purchase (or redemption of a gift membership), please allow around one hour after purchase for the system to update before attempting to make your first visit reservation.

Permalink

You can purchase Membership renewals online by pressing 'Tickets & Passes' on the main navigation menu > select Membership > Renew Membership. Alternatively memberships can be renewed over the phone: 01302 535057. 

Permalink

On arrival please visit our Guest Services Office located by the park entrance where we can reissue you with a new card. The cost for a new card is £2.50.

Permalink

You can redeem your vouchers online by adding the relevant Membership items to your basket and simply input your voucher number(s) in the discount code box during the checkout process. This will discount the relevant items to £0.00 in your basket. Then complete the purchase process to receive your membership number(s) and confirmation via email.

Permalink

COVID-19 CLOSED - Important Info

Once the park re-opens we will be in touch with all YWP members via email to see if you would like an extension for the period we have been closed.

Please do not contact us at this time requesting a membership extension as we will be unable to do this until we know how long the park will be closed for. Thanks for your understanding and support. Important: Please check your email preferences.

Permalink

Unfortunately we need to cancel all pre-booked animal experience at this difficult time.

Prior to re-opening and our booking system going live once again, we will be sending you an e-voucher(s) so you can re-book your visit to us once the park can re-open. Please do check your spam / junk folder closer to the time as emails may unfortunately be diverted.

We thank you for your continued patience and support during this difficult time.

Permalink

If you have previously contacted us to request a refund, our team are working hard to process such requests as quickly as possible. Please allow at least two working weeks to receive your refund. If you have not directly contacted our Refunds Team please email [email protected] with the following details:

* Name used to create the booking

* The date you made the purchase

* The booking reference number (beginning with ‘Z2’)

* The last 4 digits on the card you paid with

* The reason for the refund request

Please send your request ONLY ONCE. Duplicate requests will cause a delay in processing your refund.

Thank you for your patience and understanding at this incredibly busy and difficult time.

Permalink

Once the park re-opens, we will indeed be able to extend the validity of vouchers accordingly. Please keep an eye on our social media and web site and once we know when the park can re-opening. Once the park reopens please email us your request along with the booking reference number (which normally starts with a Z2) and we can apply this extension for you.

We thank you for your continued patience and support during these difficult times.

Permalink

We are extremely grateful for your very kind support during these very difficult and uncertain times.

A great way to help support the park is to purchase an Animal Adoption pack. Animal Adoptions provide vital funds to support the animals at the park along with our charity YWP Foundation. Adopters also receive great perks such as complimentary vouchers to visit the park and an exclusive discount on Membership!

Permalink

If you have an urgent query not answered here please email [email protected] and we will aim to get back in touch as soon as possible.

Permalink

Winter Illuminations

The Winter Illuminations will run on the following dates:

Thursday 18th November until Sunday 21st November 2021.

Friday 26th November until Sunday 28th November 2021.  

Friday 3rd December until Sunday 9th January 2022.

 

YWP and the Winter Illuminations will be closed on Christmas Day, 25th December 2021.

Permalink

All tickets need to be purchased in advance; we are expecting key dates to sell out very quickly, so we suggest booking sooner rather than later!

Permalink

The route will begin at the Yorkshire Hive and go through the park in a circular loop up to Wallaby Walkabout, then returning to the Yorkshire Hive.

Exact details of the route are still being confirmed, however please arrive at the Yorkshire Hive entrance to begin your fantastical festive light experience!

Permalink

As this is a special event outside our usual opening hours, tickets for the Winter Illuminations are not included with annual pass membership. Members are of course welcome to make a reservation to visit during standard daytime opening hours throughout the winter season. 

Permalink

When purchasing tickets online, choose the number of Winter Illumination tickets for the day and time you require and also select the relevant number of 'Winter Illuminations Park Day Time Tickets' from the 'WHO’S COMING?' section.

As you are attending the Winter Illumination event these tickets are at a discounted price to normal park tickets, only for the day you are attending the light and lantern festival.

Daytime park tickets purchased along with Winter Illuminations entry are valid any time from 10am (until the listed park closing time) on the day of your visit.

Permalink

On average we are expecting it to take around 90 minutes to walk around the light and lantern themed trail, this does not include stopping for a drink or something to eat or even a visit to our gift shop. The trial is a one-way circular route around 2.4km in length.

Permalink

The Park is fully accessible for wheelchair users.  Some areas of the Winter Illuminations may be over mildly uneven ground. Certain areas of the trail may be dimly lit. The full one-way circular Winter Illuminations route is around 2.4km in length. The route is flat and involves no steps or stairs.

We have a limited number of manual wheelchairs available to pre-book free of charge. Click here to book.

Alternatively, you can hire a mobility scooter for a small fee per day. Click here to book a mobility scooter. Hire is for the full day from time of collection. 

If all wheelchairs and mobility scooters are fully booked on the day you are attending, please ask on arrival if we have any availability, however we cannot guarantee there will be any for you to hire, so please try to book in advance where possible.

Permalink

All our catering outlets will be open during the Winter Illuminations where you can buy festive food and drink. Evolution restaurant will also be open, so if you fancy a meal in a uniquely themed restaurant make sure you book in advance to avoid disappointment. Click here to book your table.  

Permalink

Due to capacity restrictions, tickets are non-transferrable and non-refundable after purchase.

Permalink

The event takes place outdoors, and there may be a short queue to enter.  Please wear appropriate outdoor clothing and footwear for winter weather. the events will only be cancelled if the weather causes a health and safety concern. 

Permalink

The event will run on timed entry slots, these will take place every 15 minutes from 4pm until 7pm. The Park will close and the event will end at 9pm.

Permalink

As the Winter Illuminations are being held on an evening, we are afraid you will not be able to see the animals as it will be dark, and they will be tucked up in bed.... you may however be fortunate enough to hear them. 

Permalink

Unfortunately, dogs are not allowed on the park and pets cannot be left in vehicles or in the car park.

Permalink

Yes, we need to clear the park prior to opening the Winter Illuminations event each evening. Therefore if you wish to visit for the day and stay for the evening event, we would recommend booking an earlier time slot to save you waiting around. Alternatively, while you wait why not explore the shops, play areas and restaurants at the Yorkshire Hive!

Permalink

No, the old Warning Tongue Lane / Brockholes Lane entrance will not be open for annual members or any other guest during the Winter Illuminations evening event.

Permalink

Christmas Fair

Our Christmas Fair will be held on Saturday 11th - Sunday 12th December and Saturday 18th - Sunday 19th December

Permalink

Yes, your ticket includes entry to our Christmas Fair and entry to Yorkshire Wildlife Park. 

Permalink

Currently, we only offer Christmas Fair tickets that include entry to the Wildlife Park. This is something that may however become available closer to the event.

Permalink

Yes, our Christmas Fair is included with Annual Memberships. We do however, ask that you still pre-book in advance so we know who's joining us!

Permalink

Yes, guests can re-enter the Wildlife Park.

Permalink

The Christmas Fair will be held at the Yorkshire Hive, Hurst Lane DN9 3HQ

Permalink

There will be food stalls and catering outlets open during the Christmas Fair where guests can buy food and drinks. Evolution restaurant will also be open, so if you fancy a meal in a uniquely themed restaurant make sure you book in advance to avoid disappointment. Click here to book your table.  

Permalink

Unfortunately, due to capacity restrictions, tickets are non-transferrable and non-refundable after purchase.

Permalink

Yes of course, as long as you have entry to the Park as well then you will be able to experience the Christmas fair as well as the Winter Illuminations. 

Permalink

SIGN UP FOR OUR NEWSLETTER

Get our latest offers and news straight to your inbox!

See our privacy policy here