Frequently Asked Questions

Have a query? Check out our Frequently Asked Questions below...

Visitor Information

Our current opening times can be found here

To view our Prices click here

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If you are 60-plus years of age or a student with a valid student ID, you will qualify for a concessionary entry rate. We also offer reduced rates for Disabled visitors and their carers. For more information on pricing click here.

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We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.

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Standard car parking is free of charge.

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Yes, we are currently offering Blue Light Card discounts. Please log in to your Blue Light account for more details.

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Unfortunately dogs are not permitted within Yorkshire Wildlife Park with the exception of Assistance dogs. 
We also do not allow dogs to be left in vehicles whilst visiting the park.

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Please ensure you check your spam/junk folder for your email confirmation. If you still do not have this, please email a description of the problem and your contact details in a message to our Contact Centre team on [email protected] and they will be able to manually send over your confirmation email.

Please only send one message, emails are answered in order of oldest to newest so sending more than one may delay response time. 

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Please see the Opening Times page for up to date park hours including last entry times.

PLEASE NOTE certain areas of the park will begin to close one hour prior to the advertised park closing time. 

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For all area opening times, head to the opening times page, select the day of your visit and all the times will be displayed.

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For all area opening times, head to the opening times page, select the day of your visit and all the times will be displayed.

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Peak times at the Wildlife Park are generally during busy periods such as; School holidays, half-term or park events. Peak and Off Peak pricing can be found here.

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Yes, both single and double strollers are available to hire. To reserve a stroller for your visit click here

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Cashback is available at both Safari Stores. There will be a £1 charitable donation to the WildLife Foundation.

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Membership

Membership gives the holder unlimited access to book a visit to Yorkshire Wildlife Park during our regular opening hours. You will also receive an exclusive 10% off purchases in all catering outlets and select retail locations at the Yorkshire Hive. You will need to present your membership card to receive this discount.

From time to time we will also send you invitations and special offers for events and other exciting things happening at the park.

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Make a visit reservation online prior to visiting.

On your first visit to the park you must first visit the Guest Services Office (located next to the main park entrance). Here, our team will take the member's photograph and issue you with a membership card. This card must be presented upon entering the park on each visit.

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After purchasing the Gift Membership you will receive a voucher code which can be given to the person you are gifting the membership to. The recipient can then visit our website, add the corresponding product to their basket and enter their voucher / discount code at checkout. They will then be able to make online reservations to visit the park.

On their first visit to the park they will first be required to visit the Guest Services office (located next to the main park entrance). Our team will take the member's photograph and issue them with a membership card. This card must be presented upon entering the park on each visit.

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Due to temporary covid restrictions we are required to limit the number of guests entering the park each day. To allow us to reopen, we need to split this limited allocation of available slots between our annual pass holders and any guests wishing to buy day tickets. This split allows for a fair allocation of both ticket types. Due to our limited capacity this can however mean that some slots become fully booked for one ticket type before the other and vice-versa. Due to this, we highly recommend to pre-book well in advance of your desired visit date to avoid any disappointment. We hope these temporary restrictions can be lifted soon and when it is safe to do so. We will continue reviewing ticket allocations in line with government guidelines. In the meantime we are grateful for your understanding and support during these ongoing tough times.

We kindly ask that all pass holder mindfully limit the number of visit reservations they currently make to once a week. This helps ensure as many guests as possible have the opportunity to book during this temporary period of restrictions.

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Job & Volunteer Opportunities

You will need to gain practical experience working with a range of different animal species. In addition, there are college and university courses covering animal sciences.

Rangers at Yorkshire Wildlife Park all have a degree level qualification in a biological science subject and at least one years’ experience of working with animals.

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Unfortunately, we are not able to accept students on work experience.

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For school, college and bachelor level research please apply using the application form found in the education department section of this website.

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Unfortunately, we are unable to allow volunteers at the Park however the Wildlife Foundation are always looking for volunteers to help support their vital work!

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Animal Experiences

Participants are required to wear closed, non-heeled footwear when taking part in any experience. You may be required to walk across uneven or rugged ground.

We advise ‘Meet the Animal’ experience participants to wear long trousers and long sleeve tops. We would also remind you to dress according the weather as all experiences are outdoors. Don't forget to pack sun cream or waterproofs depending on the forecast.

We also ask that all guests wear a face covering during animal experiences to protect yourself, our staff and animals.

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Many of our experiences require walking around the park and climbing up / down steep staircases. If you are unsure, please call us to discuss your needs before making a booking on 01302 535057.

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Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.

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Wild Live Concerts

The concert field is a large uneven outdoor space with no provided seating. You are welcome to bring along your own foldable (low back) chair or picnic blanket, however we ask that you are show consideration to other guests around you. Please check What can I bring? If you intend to bring chairs / other equipment.

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We do kindly request that you do not bring with you a banner, flag or pull along trolley as this will hinder capacity and people’s view of the stage.

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Complimentary car parking is provided in our new car park located off Hurst Lane, Auckley, DN9 3HQ. This car park is approximately a 20-minute walk from the concert field and is free of charge.

Parking close to the concert field can be purchased at an additional cost of £20.00 per vehicle. This can only be purchased online in advance. Stage parking is located near DN4 6TB and can be accessed at any time from 10.00am if you have purchased tickets for a visit to Yorkshire Wildlife Park during the day. Please note this is not priority parking but is the closest to the stage and concert field and there may be a delay in leaving this car park as there would be with any large scale outdoor event.

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Yes, Children under the age of 3 MUST hold a valid under 3’s ticket to be admitted free of charge.

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The concert field is divided into three separate spectator areas. Each ticket holder may only access the corresponding zone specified on their ticket choice. Gold is located closest to the stage with Bronze located at the rear of the field. Please see the concert field layout map for details.

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Most of our guests choose to sit on picnic rugs / picnic chairs at the concerts. You can of course choose to stand or dance the evening away! If you wish to be seated, please bring along your own foldable picnic (low back) chair, rug or picnic blanket. Only one chair per person will be allowed. No tables or other equipment is permitted. Chairs will not be allowed immediately in front of the stage for the safety of guests who choose to stand.

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There will be a range of hot and cold food, plus non-alcoholic drinks on sale within the concert field.

You are welcome to pack the champers and hampers to accompany your evening. Food and drink will be allowed in the field for personal consumption. Cool boxes and hampers are also allowed. Other picnic equipment e.g. tables are not permitted. Fires, BBQs, flames or heating devices of any kind are strictly prohibited.

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You can bring wine in glass bottles for personal consumption. Please do not bring any other glass items including drinking glasses into the field. Please choose food and drink in alternative packaging. Help us to keep the park tidy and all our guests safe by either taking your rubbish home or by using the rubbish bins located throughout the field. However, we would encourage people to take their rubbish home and recycle where they can.

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There are no ATM machines at the venue. However, all outlets accept card, contactless and mobile payments.

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Designated male, female and accessible port-a toilets will be provided within the concert field. We have pre ordered twice as many toilets as previous years.

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Photography / video taken at Yorkshire Wildlife Park cannot be used for any commercial purpose. Professional photographic equipment, video cameras, or audio recording devices are not allowed within the concert field. The use of Aerial Drones, radio-controlled helicopters and UAV devices of any design and configuration are strictly prohibited due to local air traffic restrictions.

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Assistance dogs are allowed but the concert will loud and there will be crowds so it may not be the most appropriate situation for an assistance dog for their own comfort. No other animals are allowed on site. As the welfare of animals is one of our key objectives, we do not allow pets to be left in vehicles and the authorities will be advised of any animals left in cars.

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Please come suitably prepared and ensure that your footwear is suitable for grass parkland. The concert will go ahead rain or shine. The concert would only be cancelled in extreme weather. The Wildlife Park or select areas of the park may be closed due to extreme weather.

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To avoiding blocking the view for other audience members, it is better to bring a coat with a hood. Large golfing type umbrellas are not allowed in the concert field.

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No bikes, scooters, balance bikes or skateboards are allowed in either Yorkshire Wildlife Park or the concert field. For those arriving by bicycle, racks are provided in the Hive entrance. Bikes are left at the owner’s risk. We do not provide facilities to recharge mobility scooters or electric wheelchairs.

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In 2023 there will be pyrotechnics at the end of each Wild Live show.

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Accessibility information, about our concert events:

We want our Wild Live concerts to be enjoyable and accessible for everyone.

Given the style of our concerts, the audience typically either stands, or sits on picnic blankets. We encourage everyone to bring the champers and hampers, along with your own portable seating / small fold-out chairs if required.

The site we use for the event is a green field – it’s a grass surface and doesn’t have any pathways. Mostly, the area is reasonably flat and even, as it’s regularly used for car parking. Nevertheless, please consider the ground conditions, and the possible impact of the changeable British weather, when deciding what facilities or equipment you wish to bring.

Our guests with mobility issues will have admission to the concert field 10 minutes before general entry.

The Wildlife Park opened a new entrance in summer 2021. It is approximately a 25-minute walk from the new main entrance and car parks to the concert field. Guests with a blue badge will be able to park adjacent to the concert field in the stage side car park. Guests with mobility issues who do not have a blue badge are recommended to purchase a Stage Parking pass.

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If you have parked in the Yorkshire Hive car park, to get back to your car after the concert, please leave the field via the signposted exit located next to the food, drink and gift shop stalls and follow signs / instructions from stewards.

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Yes, we have two drop off and pick up points. The pick-up point closest to the field is located at our Warning Tongue Lane entrance (follow signs from DN4 6TB). Alternatively, we also have a pick-up point at the Yorkshire Hive car park (follow signs from Hurst Lane roundabout) but this will involve a 25 minute walk to or from the concert arena. 

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There is an allocated disabled car park for blue badge holders only. This is located next to the concert field, please show your blue badge on arrival. You do NOT need to book stage parking if you hold a disabled blue badge. 

We do offer a dedicated accessible viewing area for blue badge holders only which is close to the stage. This area must be pre-booked as capacity is restricted. Each guest can be accompanied by one carer in this area. Carers must provide the correct ID.

Spaces are limited and must be booked via email on a first come first served basis. To request accessible viewing tickets e mail [email protected]  or call us on 01302 535057.  

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Yes, Gold members do receive a Bronze ticket to a Wild Live concert of their choice plus the standard members discount to all other shows

 

Standard members do receive a discount on all shows and adult prices start from £26. A member can only purchase a discounted ticket for those with a valid membership at the time of the show.

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If the event isn’t sold out, and tickets are available you will be able to purchase these on the day. However, we strongly advise to book now to avoid disappointment.

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Unfortunately, there isn’t a discount for group bookings.

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This year the Wild Live series does not include entry to Yorkshire wildlife Park.

Members of course do receive all day entry into the park for free as part of their membership.

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We class a senior concession rate to be for people aged 60 and over.

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You can enter the Yorkshire Hive to gain access to the concert field from 4pm. If you have stage parking you can access this car from 4pm as well.

If you have purchased tickets for a visit to Yorkshire Wildlife Park these are valid any time from 10am.

Operational timings of the show will be released closer to the date.

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Most of our guests choose to sit on picnic rugs / picnic chairs at the concerts. You can of course choose to stand or dance the evening away! If you wish to be seated, please bring along your own foldable picnic (low back) chair, rug or picnic blanket. Only one chair per person will be allowed. No tables or other equipment is permitted. Chairs will not be allowed immediately in front of the stage for the safety of guests who choose to stand.

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Accessible Tickets - There will be a seated viewing area immediately in front of the stage (the “Accessible Area”) available for those who need to remain seated during the show and for whom the standard viewing areas are not suitable (for example. wheelchair users). There are limited tickets available for the Accessible Area, and once the Accessible Area is full, we will not be able to provide access for further guests.  Please note that if you purchase an Accessible Area ticket, you will be required to remain seated throughout the performance. To reserve a space in the Accessible Area, subject to availability, please call Yorkshire Wildlife Park 01302 535057 during opening hours to speak with a member of our contact centre team.

Due to the limited space, guests using the Accessible Area may be accompanied by one other person only (who will also be required to remain seated throughout the performance to avoid obstructing the view for the other guests in the Accessible Area). Proof of disability will be required to provide you with access to the Accessible Area.

An accessible toilet will be located close by, and there will be a large screen which will be showing close-ups of the acts as they perform.

Disabled Concession Tickets - If you are disabled, you can purchase a disabled concession ticket which will allow you access to the Bronze, Silver or Gold areas depending on the type of ticket you have purchased.  Please note that a disabled concession ticket does not provide you with access to the Accessible Area. To sit in the Accessible Area, you will need to purchase an Accessible Ticket.

Proof of disability will also be required for those who purchase a disabled concession ticket.

Customers are advised that strobe and other lighting effects may be used during the performance.

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Gold Membership

Members can upgrade to Gold at our Guest Services building.

Unfortunately this cannot be done over the phone as you will need to hand in your old membership card in exchange for gold.

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You can purchase a gold membership online here, over the phone or at our Guest Services building.

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Simply show your gold membership upon ordering/checkout.

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Simply head to our ticket kiosks where a member of the team will scan your Membership card for entry.

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Memberships are non-refundable and cannot be cancelled once activated.

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Please visit our Guest Services building to renew your Gold membership, alternatively call us on 01302 535057. 

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Invites will be sent out via email for all exclusive Gold member events.

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This discount is for all catering outlets within Yorkshire Wildlife Park including Safari Cafe, Masai, Caramba and more.

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The 20% off discount is redeemable at our two Safari stores.

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Education

No, a member of the Yorkshire Wildlife Park education team will meet you upon arrival at the park and will escort your party into the park through a separate school entrance located off Warning Tongue Lane. We will confirm numbers in your party and take a contact number from your trip leader in case of any emergencies.

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Pre-booked school visits MUST enter the park via the Warning Tongue Lane entrance only. Please use postcode DN4 6TB.

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Yes, a large, dedicated education group coach and car park is accessible via an intercom-controlled gate from Warning Tongue Lane, DN4 6TB. Pre-booked education groups should NOT enter via the new entrance from Hurst Lane! Ensure your driver is aware of this before departing.

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No, we are unable to accept payment on the day of your visit. All visitors must pre-book and pre-pay for their visits in advance.

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Refunds are currently unavailable for both admission and pre-booked sessions, due to restricted numbers permitted on site and high demand. We can however re-arrange your educational visit to a different day.

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Yorkshire Wildlife Park does not offer storage for students’ belongings. Teachers should plan for bags to be carried by children or school staff. Please also make sure that no food or drink is consumed inside the animal walkthrough areas.

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Some pathways are narrow, and others have a one-way system in place which are not suitable for large groups. We are asking all visitors to the park to be mindful of others during their visit. Please use your free adult ratios wisely to do this.

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Yes, you can book the sessions dependant on availability. The content / topic of the sessions may have changed since your last visit, so please check the education session pages for details.

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The education team can check availability of the sessions before you book your visit. We also have virtual and outreach programmes in place. Please see the education pages on this site for more info.

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Many toilets are available as you first enter the park, which are more suitable for larger school groups. These are located within the Monkey Play House. A member of the team can direct you upon entry.

There is a disabled toilet available in the Safari café toilets in the courtyard with a hoist facility.

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Yes, we would advise visiting in smaller groups to save any queuing on the day. Schools can also pre-order and pay for goody bags.

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We recommend this, as it will help you plan your day and your route around the park. Once you have booked your school visit to us, please complete the pre-visit form to receive your ticket.

If you book Monday – Friday, the YWP education team are available to offer further advice and discuss your education sessions.

Please note that if family members wish to join you when you complete your pre-visit, they will need to pre-book a timed entry admission ticket.

There is a map available to download from our main website or you can download it on our App, rather than the paper version. The YWP App is free through the Apple App Store or via Google Play for android device, simply search for Yorkshire Wildlife Park.

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In line with government regulations, it is not mandatory for guests to wear face coverings when visiting but please do so if you wish.

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We will be following government guidelines that have been put in place for outdoor attractions which includes strictly limiting the number of guests at any one time and entry by advanced booking only. We have introduced time slots for our general visitors to ensure that arrivals are spaced out and staff will be monitoring the carpark and queues at the entrance.

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We have lots of outdoor picnic areas around the park ideal for taking a break at lunchtime. A large undercover picnic area can be found at the Pyramid tent near Into Africa! Extra indoor seating is available by the classrooms in the courtyard using the Safari Shop entrance. This indoor area is available on a first come first served basis and must be cleared and tidied by the group after use. 

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