Frequently Asked Questions
Have a query? Check out our Frequently Asked Questions below...
We have a limited number of manual wheelchairs available to hire free of charge. A limited number of electric mobility scooters are also available to hire for a small charge. Mobility scooter hire can be done online. It is recommended to make a wheelchair or mobility scooter reservation ahead of your visit online here or by calling us on 01302 535057.
Unfortunately dogs are not permitted within Yorkshire Wildlife Park with the exception of Assistance dogs.
We also do not allow dogs to be left in vehicles whilst visiting the park.
Please ensure you check your spam/junk folder for your email confirmation. If you still do not have this, please email a description of the problem and your contact details in a message to our Contact Centre team on [email protected] and they will be able to manually send over your confirmation email.
Please only send one message, emails are answered in order of oldest to newest so sending more than one may delay response time.
Membership gives the holder unlimited access to book a visit to Yorkshire Wildlife Park during our regular opening hours. You will also receive an exclusive 10% off purchases in all catering outlets and select retail locations at the Yorkshire Hive. You will need to present your membership card to receive this discount.
From time to time we will also send you invitations and special offers for events and other exciting things happening at the park.
Make a visit reservation online prior to visiting.
On your first visit to the park you must first visit the Guest Services Office (located next to the main park entrance). Here, our team will take the member's photograph and issue you with a membership card. This card must be presented upon entering the park on each visit.
After purchasing the Gift Membership you will receive a voucher code which can be given to the person you are gifting the membership to. The recipient can then visit our website, add the corresponding product to their basket and enter their voucher / discount code at checkout. They will then be able to make online reservations to visit the park.
On their first visit to the park they will first be required to visit the Guest Services office (located next to the main park entrance). Our team will take the member's photograph and issue them with a membership card. This card must be presented upon entering the park on each visit.
Job & Volunteer Opportunities
You will need to gain practical experience working with a range of different animal species. In addition, there are college and university courses covering animal sciences.
Rangers at Yorkshire Wildlife Park all have a degree level qualification in a biological science subject and at least one years’ experience of working with animals.
For school, college and bachelor level research please apply using the application form found in the education department section of this website.
Participants are required to wear closed, non-heeled footwear when taking part in any experience. You may be required to walk across uneven or rugged ground.
We advise ‘Meet the Animal’ experience participants to wear long trousers and long sleeve tops. We would also remind you to dress according the weather as all experiences are outdoors. Don't forget to pack sun cream or waterproofs depending on the forecast.
We also ask that all guests wear a face covering during animal experiences to protect yourself, our staff and animals.
Many of our experiences require walking around the park and climbing up / down steep staircases. If you are unsure, please call us to discuss your needs before making a booking on 01302 535057.
Children as young as three years old can take part in some animal experiences however they must be accompanied by a full paying participating adult until they become 16 years of age. Please see information about each individual experience for specific age restrictions and further details.
Members can upgrade to Gold at our Guest Services building.
Unfortunately this cannot be done over the phone as you will need to hand in your old membership card in exchange for gold.
Simply head to our ticket kiosks where a member of the team will scan your Membership card for entry.
Please visit our Guest Services building to renew your Gold membership, alternatively call us on 01302 535057.
This discount is for all catering outlets within Yorkshire Wildlife Park including Safari Cafe, Masai, Caramba and more.
No, a member of the Yorkshire Wildlife Park education team will meet you upon arrival at the park and will escort your party into the park through a separate school entrance located off Warning Tongue Lane. We will confirm numbers in your party and take a contact number from your trip leader in case of any emergencies.
Pre-booked school visits MUST enter the park via the Warning Tongue Lane entrance only. Please use postcode DN4 6TB.
Yes, a large, dedicated education group coach and car park is accessible via an intercom-controlled gate from Warning Tongue Lane, DN4 6TB. Pre-booked education groups should NOT enter via the new entrance from Hurst Lane! Ensure your driver is aware of this before departing.
No, we are unable to accept payment on the day of your visit. All visitors must pre-book and pre-pay for their visits in advance.
Refunds are unavailable for both admission & pre-booked sessions once the payment is made. We can however re-arrange your educational visit to a different day.
Yorkshire Wildlife Park does not offer storage for students’ belongings. Teachers should plan for bags to be carried by children or school staff. Please also make sure that no food or drink is consumed inside the animal walkthrough areas.
Some pathways are narrow, and others have a one-way system in place which are not suitable for large groups. We are asking all visitors to the park to be mindful of others during their visit. Please use your free adult ratios wisely to do this.
The education team can check availability of the sessions before you book your visit. We also have virtual and outreach programmes in place. Please see the education pages on this site for more info.
Many toilets are available as you first enter the park, which are more suitable for larger school groups. These are located within the Monkey Play House. A member of the team can direct you upon entry.
There is a disabled toilet available in the Safari café toilets in the courtyard with a hoist facility.
Yes, we would advise visiting in smaller groups to save any queuing on the day. Schools can also pre-order and pay for goody bags.
We recommend this, as it will help you plan your day and your route around the park. Once you have booked your school visit to us, please complete the pre-visit form to receive your ticket.
If you book Monday – Friday, the YWP education team are available to offer further advice and discuss your education sessions.
Please note that if family members wish to join you when you complete your pre-visit, they will need to pre-book a timed entry admission ticket.
There is a map available to download from our main website or you can download it on our App, rather than the paper version. The YWP App is free through the Apple App Store or via Google Play for android device, simply search for Yorkshire Wildlife Park.
In line with government regulations, it is not mandatory for guests to wear face coverings when visiting but please do so if you wish.
We have lots of outdoor picnic areas around the park ideal for taking a break at lunchtime. A large undercover picnic area can be found at the Pyramid tent near Into Africa! Extra indoor seating is available by the classrooms in the courtyard using the Safari Shop entrance. This indoor area is available on a first come first served basis and must be cleared and tidied by the group after use.
The Winter Illuminations will run on the following dates:
Friday 17th and Saturday 18th November 2023
Friday 24th and Saturday 25th November 2023
Thursday 30th November to Sunday 3rd December 2023
Thursday 7th December to Sunday 10th December 2023
Thursday 14th December to Sunday 24th December 2023
Tuesday 26th December to Tuesday 2nd January 2024
Friday 5th to Sunday 7th January 2024
Saturday 13th and Sunday 14th January 2024
YWP and the Winter Illuminations will be closed on Christmas Day, 25th December 2022.
We recommend that all tickets need to be purchased in advance; key dates will sell out very quickly, so we suggest booking sooner rather than later!
The route will begin at the Yorkshire Hive and go through the park in a circular loop, watch this space for confirmation of the route closer to the event.
Please arrive at the Yorkshire Hive entrance to begin your fantastical festive light experience!
As this is a special event outside our usual opening hours, tickets for the Winter Illuminations are not included with Annual Memberships.
Members are of course welcome to make a reservation to visit during standard daytime opening hours throughout the winter season.
If you are a Gold Annual Member, you will receive a voucher code for one free admission to this event.
When purchasing tickets online, choose the number of Winter Illumination tickets for the day and time you require and also select the relevant number of 'Winter Illuminations Park Day Time Tickets'.
As you are attending the Winter Illumination event these tickets are at a discounted price to normal park tickets, only for the day you are attending the light and lantern festival.
Daytime park tickets purchased along with Winter Illuminations entry are valid any time from 10am (until the listed park closing time) on the day of your visit.
On average we are expecting it to take around 90 minutes to walk around the light and lantern themed trail, this does not include stopping for food and drink or a visit to our gift shop. The trail is a one-way circular route.
The Park is fully accessible for wheelchair users. Some areas of the Winter Illuminations may be over mildly uneven ground. Certain areas of the trail may be dimly lit. The full one-way circular Winter Illuminations route is flat and involves no steps or stairs.
There will be catering outlets open during the Winter Illumination as part of the route where you can buy festive food and hot drinks.
Some of the food items on offer include: Pastries, Pizzas, Sandwiches and Fries.
Evolution Restaurant will also be open, so if you fancy a meal in a uniquely themed restaurant make sure you book in advance to avoid disappointment. Click here to book your table.
Alternatively, Wilds Cafe Bistro will also be open for bookings. Kick back in this casual but elegantly themed dining venue with an inviting atmosphere and great service. Click here to book your table.
We advise booking in advance for all our restaurants to avoid disappointment.
The event takes place outdoors, please wear appropriate outdoor clothing and footwear for winter weather. The events will only be cancelled in the extreme event of wild weather which causes a health and safety concern.
As the Winter Illuminations are being held on an evening, we are afraid you will not be able to see the animals as it will be dark, and they will be tucked up in bed.... you may however be fortunate enough to hear them.
Unfortunately, dogs are not allowed on the park and pets cannot be left in vehicles in the car park.
Yes, we need to clear the park prior to opening the Winter Illuminations event each evening. Therefore, if you wish to visit for the day and stay for the evening event, we would recommend booking an earlier time slot to save you waiting around. Alternatively, while you wait why not explore the shops, play areas and restaurants at the Yorkshire Hive!
No, the old Warning Tongue Lane / Brockholes Lane entrance will not be open for Members or any other guest during the Winter Illuminations evening event.
If you are visiting during the day, entry is valid any time from 10am however, you must enter the park by 2pm at the latest.
Areas of the park will be closed down from 3pm. ALL GUESTS must exit the park by 4pm.
We have a limited number of manual wheelchairs available to pre-book free of charge. Click here to book.
Alternatively, you can hire a mobility scooter for a small fee per day. Click here to book a mobility scooter. Hire is for the full day from time of collection.
Upon booking your wheelchair/mobility scooter you will be asked to choose a 10am time slot. This is a full day reservation which can be collected at any time.
If all wheelchairs and mobility scooters are fully booked on the day you are attending, please ask on arrival if we have any availability, however we cannot guarantee there will be any for you to hire, so please try to book in advance where possible.
Yes, you can upgrade by adding a daytime entry to the Wildlife Park before your evening visit to Winter Illuminations for only £10pp.
Or why not choose a day when our Christmas Fair is running and upgrade your ticket for £12pp. These dates are 2nd & 3rd of December, 9th & 10th December and 16th & 17th December.