TERMS OF ENTRY

Yorkshire Wildlife Park & Safari Village Terms of Entry.


Terms and Conditions of Entry

No pets or dogs are permitted into the Park but dogs are permitted in Safari Village, kennel facilities are not provided. Dogs cannot be left in vehicles.

The Park is a non smoking area and smoking is not permitted anywhere within the Wildlife Park. This includes all types of e-cigarettes and vaping devices.

A Smoking Area has been provided in the Safari Village.

Children under the age of 16 years must be accompanied by a adult.

No barbecues or open fires are allowed in the the Safari Village or Wildlife Park.

No bikes, scooters or skateboards are allowed in the Safari Village or Wildlife Park. Bike Racks are provided in the Disabled Car Park and the Safari Village Courtyard – Bikes are left at owners own risk. We do not provide facilities to recharge mobility scooters or electric wheelchairs.

The speed limit in the Park is 15 mph and must be kept to at all times.

Security

CCTV Cameras are in operation throughout the site for the purpose of security and the protection of visitors. Images are recorded digitally and stored offsite.

Yorkshire Wildlife Park reserves the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.

Digital Recording and Photography

Any photographs, digital images or video recordings made during a visit to the wildlife park may only be for personal use. The sale of photographs, digital images or video recordings for profit can only be done with prior permission. Please contact info@yorkshirewildlifepark.com. The use of Aerial Drones, radio controlled helicopters and UAV devices of any design and configuration is strictly prohibited

By accepting these terms of entry, you agree that Yorkshire Wildlife Park may use any photographs and/or video or other recordings whilst taken at the park for promotional purposes.

Booking Online – Day Pass

Yorkshire Wildlife Park operate an online ticket system which allows you to book for a specific date. Tickets are only valid on the date for which they were purchased. These tickets are non refundable. The ticketing system can be accessed directly at https://myaccount.yorkshirewildlifepark.com. Users of the ticketing system will need a valid email address and an active credit/debit card to make payment. Users will be asked to create an account so that details of the orders placed can be accessed at a later date. The ticketing system can be accessed from mobile devices, smart phones and tablets.

When attending Yorkshire Wildlife Park the Day Pass must be presented at the “Pre-Paid & Annual Pass” ticket Kiosk. This will be sign posted. You can either print out your email receipt or present your smart phone with a copy of the email receipt open on the screen. A member of the Yorkshire Wildlife Park Visitor Services Team will then scan your ticket to validate it.

Booking Online – Special Events

Yorkshire Wildlife Park operate an online ticket system which is used to provide tickets for special events such as Summer Safari Nights. Tickets purchased for specific events are only valid for those events and will only be valid on the dates specified on the ticket. These tickets are non refundable and subject to the terms specified for the event.

Refund Policy

Once you have booked a ticket online, you are unable to cancel your order or obtain a refund save for exceptional circumstances.

Experiences

Essential Information

Due to unforeseeable circumstances, we cannot guarantee that all animals and exhibits specified will be available. Yorkshire Wildlife Park reserves the right to alter or cancel the experience at any time. We will give as much notice as possible; however this cannot always be guaranteed.

Regrettably certain guests will be unable to take part including people with relevant phobias or known allergies, pregnant women and immunocompromised individuals. Please be advised that it is your responsibility to inform us if you have any medical conditions that you or your doctor feel we should be aware of to ensure your safety.

Due to the nature of our animal experiences, some of our animal encounters may not be suitable for those with disabilities or learning difficulties. If you believe this may affect you, please contact our visitor services team before booking to discuss your individual needs.

Some experiences require participants to be quite physically fit because of the nature and demands of the experience.

We reserve the right to ask you not to continue with an experience if we feel you are not physically able to partake.

Please listen to the animal ranger at all times. Your safety as well as the welfare of the animals is their upmost priority. As such, the animal ranger can stop the experience at any time should they feel necessary.

Footwear

DO NOT wear open toed shoes – It may be necessary, for participants to use a disinfectant footbath. PLUS there is always the chance that the animals may take an interest in your toes!

Please ensure suitable, robust and comfortable footwear is worn.

Clothing

DO NOT wear dresses, skirts or shorts.

Please wear long trousers which you don’t mind getting dirty.

Refrain from wearing jewellery.

Pack waterproofs in case it rains and sun screen and a sun hat if your experience is booked to take place in the summer.

Changes to published Information

Yorkshire Wildlife Park reserves the right to alter the itinerary on any given day due to animal welfare or health issues, but will ensure that if this is the case then the activity will be replaced with another similar task.

Yorkshire Wildlife Park reserves the right to alter dates, times and prices or facilities for any reason without any prior notice.

The management reserves the right to move animals or make alterations or improvements. We apologise for any inconvenience caused.

Annual Memberships Terms and Conditions

Annual Passes are valid for one full year from the date of purchase unless otherwise specified.

Unlimited use throughout the year on normal days of opening at usual entry times 10.00 – 5.15 Main season, 10.00 – 3.15 Winter season. The Park is normally closed on Christmas Eve and Christmas Day.

New Annual Passes cost £55.00 Adult, £50.00 Senior (60+) £50.00 Child (3-15).

Animal Adopters can claim a 10% discount on an Annual Pass, in exchange for the 10% voucher included in the Adoption Box.

Payment can be made by cash, credit, debit cards, online, or by YWP Gift Vouchers.

Annual Pass Gift Vouchers can be purchased, to be activated within a three month period.

Children under the age of 3 get free entry to the Park and so do not require an Annual Pass.

Renewed passes run from the expiry date on the owners’ previous card.

Passes must be produced on entry at the Ticket Kiosks and Yorkshire Wildlife Park reserves the right to refuse entry.

Annual Passes may be used for free entry to events organised by the Yorkshire Wildlife Park, however, some events may be excluded or have an additional entrance fee applied. Check website for details.

The wildlife park reserve the right to charge for parking during events. Details when appropriate will be included in the event promotion.

Each pass requires an individual digital photograph and this will be taken at the Information Station and stored on our secure system.

Pass holders contact details including name, address, phone number(s) and email address, will be recorded on our secure database, for use only by Yorkshire Wildlife Park.

Pass holders may indicate exemption from recording email addresses, on the Annual Pass application form.

Annual Passes will be available for collection from the Information Station.

Passes are non-transferable and non-refundable.

Expired passes cannot be used for entry to the Park.

Yorkshire Wildlife Park reserves the right to change opening times, dates and facilities without prior notice.

The Park may be closed due to extreme weather conditions.

All visitors to the Park, including Annual Pass holders, are subject to Terms & Conditions as set by Yorkshire Wildlife Park.

Our Visitor Services Team can help with any enquiries. Tel: 01302 535057


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