Statement From Yorkshire Wildlife Park Regarding Coronavirus Updates Last updated: 28th May 2020, 09:00
Yorkshire Wildlife Park have made the difficult but necessary decision to close temporarily as of 5pm on Sunday 22nd March 2020 until further notice. We wish to thank all of our guests and annual pass members for their continued support at this time. Our utmost priority is the health and wellbeing of our animals, guests and staff. We believe this is the correct and responsible decision to protect our wider community at this difficult time.
To ensure the continued high standards of care for each and every one of our animals, our dedicated animal rangers will still be at the park caring for our animals as normal.
We would like to take this opportunity to thank everybody for their understanding during this difficult time. We appreciate that you may have lots of questions so please see our FAQs below. As this is a rapidly changing situation please make sure you check back regularly.
Take care, stay safe and we look forward to welcoming you back to the park in the near future.
Frequently Asked Questions:
Yorkshire Wildlife Park would like to say a huge thank you to all our visitors for your continued support in such challenging times. We have put together a response to some of the common questions we are currently receiving:
Is the park still open?
Unfortunately, as of 5pm on Sunday 22nd March we have closed until further notice to the public.
I have tickets for the Peter Pan event, is this still going ahead?
Yorkshire Wildlife Park have made the very difficult decision to cancel the Peter Pan event that was changed to the end of May. We expect social distancing measures to remain in place for the foreseeable future and therefore holding such a large-scale event would go against government advice. If you purchased your tickets for the event through YWP we would like to change your tickets to a Day Admission Gift Voucher, so you have up to a year to rebook your visit with us.
For us to swap your tickets to a gift voucher all we need you to do is:
- Send a e mail to email@example.com
- Let us know your booking reference number, this can be found on your original booking and normally starts with a Z2….
- Wait for us to make the amendment and you will receive an automated e mail once your tickets have been changed to vouchers
- Once we re-open go online and book your day with us, all you need is the NEW booking reference which you will receive on the automated e mail
This does not affect your statutory rights. If you purchased your tickets through a discounted third party, you will need to contact them directly for a refund or alternative product. The above only applies to tickets purchased directly from YWP.
I’m an Annual Pass Holder how will my membership be affected?
As you can’t visit us at the moment, we will happily extend your membership for the duration we are closed, so if we are closed for 60 days your pass can be extended by 60 days once we re-open. However, your pass was due to expire during the closure it will only be extended for the period remaining on your membership. For example, if we are closed for 60 days but your pass only had 30 days remaining when we closed it will only be extended for 30 days NOT the full 60 days. Please ensure that your contact details are correct as we may need to you opt into the annual pass extension scheme.
I have pre booked can I transfer my tickets?
Yes, we can issue you a gift voucher. You can do this by contacting the park via email at firstname.lastname@example.org To speed up the process please include your booking reference number, the date you initially planned to visit and an alternative date of your choice.
I have an animal experience booked; what happens now?
We can issue a gift voucher, please contact us via e mail at email@example.com To speed up the process please include your booking reference number and the date you have booked your experience for.
How do I keep in touch with what is happening?
You can follow these TWO simple steps to ensure you won't miss out on updates regarding the park.
1. Ensure you LIKE and are FOLLOWING our Facebook page.
2. Check that your EMAIL is registered to our mailing list here: www.yorkshirewildlifepark.com/join-our-mailing-list/
What will happen to the animals when you are closed?
Our dedicated animal rangers are still at the park to take care of the animals as normal. While working they will continue to follow all protocols to ensure their own safety and that of the animals during closing period.
When will you reopen?
All future announcements will be shared on our website, social media channels and to our emailing list subscribers. Subscribe here for our latest updates: www.yorkshirewildlifepark.com/join-our-mailing-list/