Statement From Yorkshire Wildlife Park Regarding Coronavirus Updates
Last updated: 23rd March 2020, 14:00
Yorkshire Wildlife Park have made the difficult but necessary decision to close temporarily as of 5pm on Sunday 22nd March 2020 until further notice. We wish to thank all of our guests and annual pass members for their continued support at this time. Our utmost priority is the health and wellbeing of our animals, guests and staff. We believe this is the correct and responsible decision to protect our wider community at this difficult time.
To ensure the continued high standards of care for each and every one of our animals, our dedicated animal rangers will still be at the park caring for our animals as normal.
We would like to take this opportunity to thank everybody for their understanding during this difficult time. We appreciate that you may have lots of questions so please see our FAQs below. As this is a rapidly changing situation please make sure you check back regularly.
Take care, stay safe and we look forward to welcoming you back to the park in the near future.
Frequently Asked Questions:
Yorkshire Wildlife Park would like to say a huge thank you to all our visitors for your continued support in such challenging times. We have put together a response to some of the common questions we are currently receiving:
Is the park still open?
Unfortunately, as of 5pm on Sunday 22nd March we have closed until further notice to the public.
I have pre booked can I transfer my tickets?
Yes, the date on your tickets can be transferred, or we can issue you a gift voucher. You can do this by contacting the park via email at email@example.com
To speed up the process please include your booking reference number, the date you initially planned to visit and an alternative date of your choice.
I have an animal experience booked; what happens now?
We can transfer your booking or issue a gift voucher, please contact us via e mail at firstname.lastname@example.org
To speed up the process please include your booking reference number and the date you have booked your experience for.
I have tickets for the Peter Pan event, is this still going ahead?
We have made the very difficult decision to change the dates of the Peter Pan event. The event which was originally planned for the 4th, 5th and 6th April will now take place on Friday 29th, Saturday 30th and Sunday 31st May. If you have pre-bought tickets for the event we want to make the move of your tickets from one date to another as easy as possible.
All you need to do is:
- Send a e mail to email@example.com
- Let us know your booking reference number, this can be found on your original booking and normally starts with a Z2….
- Let us know the original date that you were visiting
- Finally, let us know what date you would like to swap to, and we will resend your tickets out to you
I’m an Annual Pass Holder how will my membership be affected?
As you can’t visit us at the moment we will automatically extend your membership for one month. If we do remain closed for longer then we will review this again and contact you directly. Your ongoing support is essential to us at the moment.
How do I keep in touch with what is happening?
You can follow these TWO simple steps to ensure you won’t miss out on updates regarding the park.
1. Ensure you LIKE and are FOLLOWING our Facebook page.
2. Check that your EMAIL contact preferences are up to date here.
What will happen to the animals when you are closed?
In the unfortunate situation that we must close the park to public, our dedicated animal rangers will still be here to take care of the animals as normal. While working they will continue to follow all protocols to ensure their own safety and that of the animals during closing period.