TERMS OF ENTRY

Yorkshire Wildlife Park & Safari Village Terms of Entry.


Terms and Conditions of Entry

No pets or dogs are permitted into the Park but dogs are permitted in Safari Village, kennel facilities are not provided. Dogs cannot be left in vehicles.

The Park is a non smoking area and smoking is not permitted anywhere within the Wildlife Park. This includes all types of e-cigarettes and vaping devices.

A Smoking Area has been provided in the Safari Village.

Children under the age of 16 years must be accompanied by a adult at all times.

Balls are not permitted in the the Safari Village or Wildlife Park.

No barbecues or open fires are allowed in the the Safari Village or Wildlife Park.

No bikes, scooters or skateboards are allowed in the Safari Village or Wildlife Park. Bike Racks are provided in the Disabled Car Park and the Safari Village Courtyard – Bikes are left at owners own risk. We do not provide facilities to recharge mobility scooters or electric wheelchairs.

Height and age restrictions (including specific clothing requirements) apply in the Zoom Super Slide Barn and Monkey Play House. All guests must abide by the specific safety rules enforced within these locations. Please refer to safety information boards at each locations for full details.

The speed limit in the car park is 15 mph and must be kept to at all times.

Security

CCTV Cameras are in operation throughout the site for the purpose of security and the protection of visitors.

Yorkshire Wildlife Park reserves the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.

Digital Recording and Photography

Any photographs, digital images or video recordings made during a visit to the wildlife park may only be for personal use. The sale of photographs, digital images or video recordings for profit is strictly prohibited without express prior permission. Please contact us for further details info@yorkshirewildlifepark.com. The use of Aerial Drones, radio controlled helicopters and UAV devices of any design and configuration is strictly prohibited.

By accepting these terms of entry, you agree that Yorkshire Wildlife Park may use any photographs and/or video or other recordings taken at Yorkshire Wildlife Park for sales and promotional purposes without expressed permission.

Booking Online – Day Tickets

Yorkshire Wildlife Park operate an online ticket system which allows you to book for a specific date prior to visiting day. Tickets are only valid on the date for which they were purchased. These tickets are non refundable. The ticketing system can be accessed directly at https://myaccount.yorkshirewildlifepark.com. Users of the ticketing system will need a valid email address and an active credit/debit card to make payment. Users will be asked to create an account so that details of the orders placed can be accessed at a later date. The ticketing system can be accessed from mobile devices, smart phones and tablets.  Online tickets must be validated prior to visiting by following instructions on the booking confirmation email.

Guest bookings made entirely online are able to redeem a “20% off food and drink voucher” for use on the date of pre-booked visit. Voucher can be collected from the ticket kiosks upon entering the park. Voucher can be redeemed in select on-site catering outlet including but not limited to Monkey Playhouse Cafe and Masai Coffee House (excluding Safari Cafe, external catering, Dining Experiences, BBQ and pop-up F&B stalls). One voucher redeemable per booking. Voucher can be used once against the entire food and drink bill. Voucher will be retained by catering outlet. Voucher has no cash value and cannot be sold, exchanged or replaced if lost or stolen. Valid for booking made online via www.YorkshireWildlifePark.com (excluding group and corporate booking) from 09:00am, Monday, June 4th, 2018 onwards. Voucher must not be copied or reproduced. Proof of advance ticket purchase may be required upon voucher redemption. Offer can be withdrawn or replaced at the discretion of Yorkshire Wildlife Park without prior notice at any time.

One amendment to a pre-booked ticket attendance date can be pre-arranged per booking. The date amendment can made my contacting our Visitor Services team prior to your visit. Any additional amendment will incur an administration fee. Date alterations can only be made within the same seasonal period. Changes made to a different seasonal period may incur an up-charge. No refunds of any description will be offered on pre-booked tickets.

When attending Yorkshire Wildlife Park the Day Ticket or valid booking reference must be presented at the Entry Kiosks. This will be sign posted from the main car park and Safari Village area. You can either print out your email receipt or present your smart phone with a copy of the email receipt open on the screen. A member of the Yorkshire Wildlife Park Visitor Services Team will then check your ticket to authenticate it prior to entry.

Booking Online – Special Events

Yorkshire Wildlife Park operate an online ticket system which is used to provide tickets for special events such as (but not limited to) Wild Live Safari Nights. Tickets purchased for specific events are only valid for those events and will only be valid on the dates specified on the ticket. These tickets are non refundable, non transferable and subject to the terms specified for the event.

Refund Policy

Once you have booked a ticket online, you are unable to cancel your order or obtain a refund except for exceptional circumstances.  If you wish to amend the date of your standard pre-booked day ticket please contact our visitor services team who will be able to assist you further. One

Refunds are not available for any Experiences, gifts or Annual Pass purchases.

Experiences

Essential Information

Ensure that you arrive around 15mins prior to your experience at the Information Station. For Giraffe experiences please arrive at the Information Station at least 30mins prior.

Due to unforeseeable circumstances, we cannot guarantee that all animals and exhibits specified will be available. Yorkshire Wildlife Park reserves the right to alter or cancel the experience at any time. We will give as much notice as possible; however this cannot always be guaranteed.

Regrettably certain guests will be unable to take part including people with relevant phobias or known allergies, pregnant women and immunocompromised individuals. Please be advised that it is your responsibility to inform us if you have any medical conditions that you or your doctor feel we should be aware of to ensure your safety.

Due to the nature of our animal experiences, some of our animal encounters may not be suitable for those with disabilities or learning difficulties. If you believe this may affect you, please contact our visitor services team before booking to discuss your individual needs.

Some experiences require participants to be quite physically fit because of the nature and demands of the experience.

We reserve the right to ask you not to continue with an experience if we feel you are not physically able to partake.

All children must be accompanied by a partaking full-paying adult for the duration of the experience (see experience prices for details. Adult 16+). The ‘Junior Ranger’ experiences does not require an accompanying adult (however can be paid for in addition if requested).

Please listen to the animal ranger at all times. Your safety as well as the welfare of the animals is their upmost priority. As such, the animal ranger can stop the experience at any time should they feel necessary.

Footwear (experiences only)

DO NOT wear open toed shoes – It may be necessary, for participants to use a disinfectant footbath. PLUS there is always the chance that the animals may take an interest in your toes!

Please ensure suitable, robust and comfortable footwear is worn.

Clothing (experiences only)

DO NOT wear dresses, skirts or shorts.

Please wear long trousers which you don’t mind getting dirty.

Refrain from wearing jewellery.

Pack waterproofs in case it rains and sun screen and a sun hat if your experience is booked to take place in the summer.

Changes to published Information

Yorkshire Wildlife Park reserves the right to alter the itinerary on any given day due to animal welfare or health issues, but will ensure that if this is the case then the activity will be replaced with another similar task.

Yorkshire Wildlife Park reserves the right to alter dates, times and prices or facilities for any reason without any prior notice.

The management reserves the right to move animals or make alterations or improvements. We apologise for any inconvenience caused.

Annual Memberships Terms and Conditions

Annual Passes are valid for one full year from the date of purchase unless otherwise specified.

Unlimited use throughout the year on normal days of opening at usual entry times 10.00 – 5.15 Main season, 10.00 – 3.15 Winter season. The Park is normally closed on Christmas Eve and Christmas Day.

Animal Adopters can claim a 10% discount on an Annual Pass, in exchange for the 10% voucher included in the Adoption Box.

Payment can be made by cash, credit, debit cards, online, or by YWP Gift Vouchers.

Annual Pass Gift Vouchers can be purchased, to be activated within a three month period.

Children under the age of 3 get free entry to the Park and so do not require an Annual Pass.

Renewed passes will run from the expiry date on the owners’ previous card.

Passes must be produced on entry at the Ticket Kiosks and Yorkshire Wildlife Park reserves the right to refuse entry.

Annual Passes cannot be used in conjunction with Education or School bookings.

Annual Passes may be used for free entry to events organised by the Yorkshire Wildlife Park, however, some events may be excluded or have an additional entrance fee applied. Check website and event terms of entry for details.

The wildlife park reserve the right to charge for parking during events. Details when appropriate will be included in the event promotion.

Each pass requires an individual digital photograph and this will be taken at the Information Station and stored on our secure system.

Pass holders contact details including name, address, phone number(s) and email address, will be recorded on our secure database, for use only by Wild Life Group Ltd.

Pass holders may indicate exemption from recording email addresses, on the Annual Pass application form.

Annual Passes will be available for collection from the Information Station.

Passes are non-transferable and non-refundable.

Expired or excessively damaged passes cannot be used for entry to the Park.

Lost or stolen passes must be reported to Yorkshire Wildlife Park and can be replaced for a small discretionary admin fee.

Yorkshire Wildlife Park reserves the right to change opening times, dates and facilities without prior notice.

The Park may be closed due to extreme weather conditions.

All visitors to the Park, including Annual Pass holders, are subject to Terms & Conditions as set by Yorkshire Wildlife Park.

Our Visitor Services Team can help with any enquiries. Tel: 01302 535057


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